1+ months

Customer Marketing Assistant (Part

Pfizer
North Wilkesboro, NC 28659
**Job Description - Customer Marketing Assistant (Part time; 12-month contract)**

**POSITION PURPOSE**

Support the daily operation of Membership Club and Wellness Centre to ensure quality service is delivered and is fully in compliance with the company's policy. Assist Customer Marketing Manager to implement different programs and tasks assigned so as to add values to the current and new products planning process with the ultimate objective of improving the overall company competitive edge as well as sales and profit.

**RESPONSIBILITIES**



+ Support the daily administration and operation of Membership Club including customer service hotline, trade program and wellness program:

+ Handle and prepare replies for customers' daily hotline enquiry calls in both verbal and written formats

+ Provide timely and high level quality of customer relations service to both external and internal customers.

+ Record all customer interactions and maintain customer relations Contacts in web-based CRM platform.

+ Analyze data and prepare reports for evaluation

+ Provide general clerical and administrative supports including data entry, filing, record keeping and updating files, manage stock inventory

+ Support the smooth implementation of Membership Club acquisition, redemption program, engagement program, trade program and marketing activities

+ Assist the daily operations of Wellness Centre and program logistics with internal and external customers and partners

+ Assist in ad hoc marketing projects required **EDUCATION AND EXPERIENCE**



+ High Diploma graduate or above

+ Prior experience in customer service , hotel management, administration, marketing or relevant perspectives

+ Mature, self-motivated, able to work independently

+ Customer focus, able to handle stressful situation

+ Good team player, good interpersonal and communication skills

+ Good in written and spoken English, Chinese(Mandarin is an added advantage)

+ Proficiency in MS applications (Word, Excel and Chinese Word Processing)

+ Knowledge of web-based CRM platform and/or other software for CRM is an advantage



Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.



Marketing and Market Research

Categories

Posted: 2020-04-20 Expires: 2020-07-19

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Customer Marketing Assistant (Part

Pfizer
North Wilkesboro, NC 28659

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