12 days old

CUSTOMER ORDER SPECIALIST

Lake Park, FL 33403
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003ECustomer Order Specialists support three primary store priorities: Customers First, In Stock, and Store Appearance. Customer Order \u003Cbr /\u003ESpecialists support Customers First by providing timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion and ensuring complete customer satisfaction. Customer Order Specialists proactively contact customers to keep them informed of the status of the install, any preparation required for install, and any other information regarding the order (e.g., time of installation). Customer Order Specialists also react to customer calls when there are questions and concerns with installations. Customer Order Specialists support In Stock initiatives by contacting vendors and service providers in order to establish shipment and installation dates, inquire about in-stocks, product receipts and place any re-orders and order updates. Customer Order Specialist will interact with vendors, installers, associates in the store, trucking/shipping companies and the customers to ensure that excellent customer service is achieved. Customer Order Specialists support the Store Appearance priority by ensuring removal of debris from aisles and work spaces to promote a shopping environment that is appealing and safe. By supporting these three priorities, Customer Order Specialists drive sales to support store goals. Each associate has the responsibility of providing a \u003Cbr /\u003Esafe working and shopping environment by following all safety policies \u0026 standards, completing specified safety training, immediately correcting hazards \u0026 unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003ESupport Customers First Priority: \u003Cbr /\u003E-Provide proactive post-sale follow up, focusing on the customer experience \u003Cbr /\u003E-Document all customer interactions in the computer system for tracking \u003Cbr /\u003E-Prioritize customer issues, dealing with high priorities first \u003Cbr /\u003E-Understand each customer s specifications \u003Cbr /\u003E-Follow key standards customer process \u003Cbr /\u003E-Be the customers\u0027 expert on special orders and installed sales \u003Cbr /\u003E-Stay in contact with service provider/vendor to ensure they are meeting customer needs \u003Cbr /\u003E-Escalate customer complaints or concerns to SASM, SM or DSM as appropriate \u003Cbr /\u003E-Work with SASM and SM on Customer Care resolutions \u003Cbr /\u003E-Execute all reporting related to position \u003Cbr /\u003ESupport In-Stock Priority: \u003Cbr /\u003E-Maintain oversight on special orders and installs to ensure execution \u003Cbr /\u003E-Respond to Service Provider/Vendor calls, emails and ExtraNet notes in a timely manner \u003Cbr /\u003E-Document all Service Provider/Vendor interactions in the computer system for tracking \u003Cbr /\u003E-Utilize all available tools to receive, review, respond and update information \u003Cbr /\u003E-Build positive relationships with Service Providers and Vendors \u003Cbr /\u003ESupport Store Appearance Priority: \u003Cbr /\u003E-Review merchandise presentation, signing and pricing daily and escalate issues to Supervisor \u003Cbr /\u003E-Clean and dust displays, products and shelves \u003Cbr /\u003E-Partner with Department Supervisors to ensure Special Order catalogs are current and maintained \u003Cbr /\u003EDrive Sales: \u003Cbr /\u003E-Review weekly report and partner with supervisor to take appropriate action \u003Cbr /\u003E-Review the Process Variance Forms with the SASM to flag and maintain margin integrity issues \u003Cbr /\u003E-Correctly processes change orders, increases in scope and trip charges \u003Cbr /\u003E-Maintain awareness of current promotions \u003Cbr /\u003E-Ensure that all chargebacks are issued and processed \u003Cbr /\u003E-Utilize the Balance Due Report to ensure collection of all install-related chargebacks\u003Cbr /\u003E\u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E-Associates may encounter an uneven walking surface due to temporary cracks in the floor \u003Cbr /\u003E-Associates may have exposure to dust, gas fumes emitted by power equipment, and noise \u003Cbr /\u003E-Associates may be exposed to external weather conditions, drafts and interior temperature changes, and slippery floors \u003Cbr /\u003E-Associates may handle merchandise, supplies, and tools with sharp edges or that contain hazardous materials\u003Cbr /\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003C/strong\u003E\u003Cbr /\u003EUsually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.\u003Cbr /\u003E\u003Cstrong\u003ETravel: \u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Environmental Job Requirements: \u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E0 years\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMust continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).\u003Cbr /\u003E\u003Cstrong\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003ECustomer Service experience \u003Cbr /\u003ERetail, Specialty Retail, Outside Sales or Trade experience\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003ECustomer Driven: Provides outstanding customer service (to both internal and external customers); follows through on responsibilities to customers; recovers from any errors made and leaves customer satisfied. \u003Cbr /\u003EGets Things Done: Demonstrates the ability to get results despite a large workload, competing demands and a fast-paced environment.\u003C/div\u003E

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Posted: 2019-11-07 Expires: 2019-12-11

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CUSTOMER ORDER SPECIALIST

Home Depot
Lake Park, FL 33403

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