1+ months

Customer Program Manager

Cisco Systems Inc.
Eschborn, Hessen 65760
 

Who You'll Work With


This is a great opportunity to join the Cisco Customer Delivery Program/Project Management Team Germany, a high performing team responsible for the delivery of a multi-million dollar Services Programs and Projects leading Cisco's customers to business, innovation and operational success.

You will report to Andreas Vollenweider, Head of Customer Program/Project Management for Germany. You will manage key accounts in Enterprise and Public Sector.



What Youll Do


The Program Manager is a key player in the Cisco Services business, responsible for high profile, digital transformation programs. Your role will sit within a high performing team managing some of Cisco's most valued clients. You will be accountable to drive a multi-million-dollar Services Program delivering outcomes for leading Cisco customers.

 

As the Program Manager, your responsibilities will include:

  • Successful delivery and completion, on-time and on-cost delivery of all contractual commitments to a high degree of customer satisfaction
  • Management of resources in a matrix organization where resources are supplied by direct line management and working across multiple delivery organizations
  • Establish and maintain relationships with account Service Delivery Executives (SDE), Delivery Managers, Solution Integration Architects (SIA) and other key members of the Cisco delivery ecosystem.
  • Establish and maintain relationships with stakeholders including other organizations related to our customer base (Sales, Services Sales, Business Units and various other organizations) contributing key roles and responsibilities to make a successful engagement
  • Perform planning, cost and revenue forecasting, capacity planning and availability management
  • Conduct implementation and integration of a contract program through the life cycle
  • Establish standards and successful metrics; build effective teams
  • Provide effective communication with team and leadership including customer and stake holders
  • Assess Risks, Resolve Issues to Closure, Drive Improvements and Change
  • Manage Ciscos participation in Governance via Program Management Office (Cisco and joint customer-Cisco)
  • Identify complex issues and resolves complex problems that impact strategic direction
  • Financial reporting of associated program P&L


Who You Are

You've got a stellar track record of managing large scale, complex delivery programs and projects. You have thorough knowledge of service proposal, program planning and contract negotiation skills. You are a pro negotiator will great communication skills. With that knowledge, you can work remotely and manage a matrix environment managing multiple project managers in the delivery cycle. You have good analytic and decision making skills.  Your rock star communication skills help you influence major accounts.


Related Business / Technical Knowledge, Skills and Expertise

 

-  Program Management experience in the deployment of leading-edge technologies in a complex Enterprise and/or Public Sector environment.

-  Major Enterprise and Public Sector account program management experience.

-  Has achieved formal Program/Project Management certification, ie PGMP/PMP (Cisco preferred) or equal

-  Has completed significant part of formal Agile/SCRUM training program or holds respective certification

-  Has knowledge of routing, switching, internet, general network architecture, collaboration solutions, IoT and cloud technologies.

-  Demonstrates leadership skills and experience working with large program teams and strategic account teams.

-  Demonstrates a working knowledge of the sales process including risk assessment and scoping

-  Has a good understanding of the legal issues within contracts

-  Demonstrates advanced negotiation and presentation skills

-  Understands organizational structures and their aims and processes

-  Has advanced knowledge of office software and program management tools

 

Education and Experience                                                                    

 

-  Typically requires BS/BA degree or equivalent plus min several years related experience in networking / telecommunications industry

-  OR proven several years experience managing IT & Telco projects in a clearly defined IT Program/Project Management role.


Other                                                             

 

-  German Citizenship is preferred (due to Public Sector client)

-  Fluency in German and English languages are required

-  Readiness to achieve higher level of German security clearance is required

 

 

Why Cisco

WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


#LI-EMEAHH1
#LI-PRIORITY

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Posted: 2019-09-11 Expires: 2020-01-10

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Customer Program Manager

Cisco Systems Inc.
Eschborn, Hessen 65760

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