1+ months

**Customer Project Manager - PMP (1368741)

Cisco Systems Inc.
Carolina Shores, NC 28467

What You'll Do

The Customer Experience Centers organization is hiring a Senior PMP Certified Project Manager to support and lead customer delivery projects for Cisco's top clients.

Types of customers this role supports are top-ten financial customers, public sector, and some of the largest retailers in the U.S.

In this role you will:

  • Provide vision, strategy, and business objective alignment for end-to-end project implementation
  • Deliver customer business outcomes for both transactional and subscription delivery types
  • Understand a Statement of Work, identify the project deliverables, build project teams, create project plans and schedules
  • Monitor and report status, changes, and dependencies to applicable stakeholders throughout the project
  • Identify risks, issues and develop risk mitigation and response strategies
  • Publish and archive all project documentation
  • Ensure quality control throughout the delivery process
  • Track metrics and report the state of project financials Manage Partner delivery when 3rd party technical resources are engaged
  • Accurately handle internal and external escalations with a collaborative approach
  • Provide cross-functional leadership, hold customers and the project team accountable to deliver projects on-time, within scope and budget, with high quality while achieving customer satisfaction
  • Lead multi-functional meetings
  • Manage day-to-day relationships and collaboration between Cisco, its partners, and its customers
  • Find opportunities for additional business and provide input to presales and renewal evaluation
  • Build Cisco's project management community by sharing lessons learned, best practices, making recommendations for improvements, and participating in the PM Role Community
  • Stay abreast of Ciscos technical service offers and products

Who You'll Work With

You will collaborate and partner with the sales teams and delivery resources in other organizations including Consulting Engineers, Architects, Managers, etc. You will also work directly with senior level customer contacts, both technical and executive level management. You will also collaborate and manage service and support groups across Cisco, including third-party vendor resources.

Who You Are

You have experience with:

  • The project management lifecycle, the tools and processes that support that lifecycle.
  • Working within a cross-functional, collaborative environment and able to rapidly adapt and respond to change.
  • You are an excellent communicator, problem solver and analytical thinker.
  • Last but not least, you enjoy figuring out how to find and put the puzzle pieces of the project together!

Ideal Candidate

  • Minimum 8-10 years experience as a project manager in a technical environment
  • PMP Certified Required
  • Agile (Safe) - OR -SCRUM experience/exposure/knowledge required (Either plus PMP)
  • We're looking for candidates with experience leading complex projects
  • Experience supporting federal, state, and local customers
  • Has BA/BS degree
  • Proven leadership experience guiding junior project managers
  • Network upgrade and change window experience is desired
  • Experience with project management platforms and tools such as Microsoft Office Suite, Smart Sheets, Gantt Charts, JIRA, Oracle Projects
  • Security clearance is a bonus (not required)

Why Cisco

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.


Posted: 2022-04-04 Expires: 2022-07-24

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**Customer Project Manager - PMP (1368741)

Cisco Systems Inc.
Carolina Shores, NC 28467

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