18 days old

Customer Service Manager - Laundries

Buffalo, NY 14202

Unit Description

Sodexo is seeking a Customer Service Manager for the University of Buffalo. This position is vital to the running of the Custodial Department here at the University at Buffalo. Must demonstrate excellent communication skills (both written and verbal), be able to delegate, be a planner, be a problem solver, and provide effective follow-up. Must be proficient in the use of Microsoft Excel and data base programming within Excel. Monthly composition of written performance reports is required. Must be able to prepare business correspondence via e-mail, memo, letters, etc., for both internal and external university and Sodexo use. Must plan, direct, and coordinate all custodial operation responsibilities.

  • Liaison with University staff, faculty, students and provides customer service for the department crossing all three campuses. Assigns WOs relating all customer requests and follows up to completion
  • Maintains Maximo for client WOs and event costing, finishes and completes WOs within the system
  • Maintains, corrects, and completes Kronos for all 282 custodial staff
  • Maintains, processes, and completes all POs for supplies through distributor through to UB Finance
  • Functions as key contact and administrator for Custodial Shop Blue, new statewide purchasing system
  • Processes all internal and external mail throughout the department to staff and management
  • Maintains, orders, and distributes all office supplies to 24 management personnel
  • Liaison and first contact with Senior Leaders at UB, i.e., Facilities Operations Administrations, FPMOs, VPs, Procurement, Deans, Professors etc.
  • Troubleshoots problems and concerns forwarded by UB Leadership, delegates responsibility to managers follows up and monitors progression. Responds to requesting parties when complete.
  • Key Contact for all customer service-related issues for clients, delegates to appropriate personnel and follows up to completion
  • Handles all customer service requests, creates WOs in Maximo to ensure managers are issued with time limits on completion, monitors progress and closes WOs
  • Handles all SDX calls to BSC, payroll, finance, fleet, HR, and call center
  • Aids in Safety Initiatives, works with Safety Manager to ensure compliance with Audit information
  • Plans and organizes meeting and books conference rooms
  • Part of regular client committee meetings, Social, Safety, administrative
  • Provides analysis WORs and performs eVision functions
  • Manages UFS for the account, submits and transmits finances weekly, verifies and completes
  • Oversee all mandated SDX programs and ensures compliance from all management personnel
  • Checks and verifies all management Kronos, ensures accruals are used appropriately
  • Assists with SDX Budget preparation and aids in controlling costs, i.e., labor, equipment, supplies and materials
  • Manages all requests to the BSC and follows through to ensure that all financial queries are corrected timely and within financial periods

Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day. 


Apply Now!

Are you ready to start your Sodexo career? Apply now!

Position Summary

Primary contact between the client users and the Sodexo facility, serving as the first line of communication for quantity and quality issues. Within client facilities, the position establishes inventory levels, delivery schedules, proper product use training, and assists with usage and cost reporting. Key Duties-Performs regular client visits and completes the client visitation report. -Establishes and maintains client inventory levels.-Provides and analyzes usage figures.-Oversees client mandated programs at client facilities.-Gathers and responds to client concerns.-Ensures delivery schedules are maintained. 



Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2020-11-13 Expires: 2020-12-13

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Customer Service Manager - Laundries

Buffalo, NY 14202

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