10 days old

Customer Service Officer

**Why Patients Need You** Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You'll help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action.

**What You Will Achieve** Working with a dynamic team of Logistics and Supply Chain experts, you will carry out activities involved in distribution and order centers' receipt and filling of customer orders. These would include requesting shipment of product to global markets, and ensuring efficient order processes and procedures being in place.

As a Senior Associate, your knowledge and skills will contribute towards the goals and objectives of the team. Your focus and ability to meet team targets will help in completing critical deliverables. Your innovative use of communication tools and techniques will facilitate in explaining difficult issues and establishing consensus between teams.

It is your hard work and focus that will make it possible for Pfizer's customers and patients to receive the medicines they need, when they need them.

**How You Will Achieve It**

+ Contribute to the completion of projects, manage own time to meet agreed targets, and develop plans for work activities on own projects.

+ Conduct annual customer satisfaction survey, prepare analysis and follow up with action plan.

+ Manage the order fulfilment process, ensure the proper contract is being applied, provide budget management support, create and distribute order fulfilment reports to relevant stakeholders.

+ Analyze transaction for source of error, re-process corrected transaction, and implement needed corrective actions to prevent future errors.

+ Provide deduction resolution and assist customers and field sales with credit held orders.

+ Support various initiatives/projects/pilots within Customer Service, including Pfizer's efforts in support of DSCSA compliance.

+ Provide information and analytical support to management and brands.

+ Provide escalation management for order issues, allocation cuts, complaint management and any other problematic areas.

+ Monitor and resolve customer complaints regarding failed, incorrect or missing ASNs.

+ Perform ongoing master data maintenance activities required for effective order management, DSA execution, and reporting accuracy.

+ Manage purchase opportunities and provide ad hoc reporting to upper management and Brand Teams.

+ Ensure timely application of import and export licenses, also link documents in System Application and Products.



+ Bachelor's Degree

+ 3+ years' experience

+ Demonstrated experience in operating within a GMP/GDP environment

+ Previous experience in Pharma industry

+ System Application and Products knowledge

+ Knowledge of import and customs clearance activities

+ Excellent communication skills and level of English (written and spoken)

+ Good knowledge of MS Office, especially Outlook and Excel


+ Master's degree

+ Experience in the pharmaceutical trade business, including order management and distribution operations

Temporary contract for 1 year

Purpose - **Breakthroughs that change patients' lives** ...

At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.

Pfizer colleagues in different countries work together to improve the health of people all over the world. We are constantly working on the development of innovative therapies and growth opportunities, being in continuous search of new talents.

Flexible Work Environment

We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let's start the conversation!

Equal Employment Opportunity

We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.

Logistics & Supply Chain Mgmt



Posted: 2021-01-13 Expires: 2021-02-12

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