1+ months

Customer Service Professional - EP 0006A

El Paso, TX 79901
  • Job Code
Primary Location United States-Texas-El Paso

Prudential El Paso is looking for motivated individuals who have a strong interest in starting a career in the financial services industry. Prudential aspires to make lives better by solving the financial challenges of our changing world!  At Prudential, our Financial Wellness Advocates are the first point of contact with our customers and our goal is to provide a customer centric, multi-channel, low effort experience for customers with complex financial needs.


We offer paid training and benefits on day one including tuition reimbursement, paid volunteer days, generous paid time off; vacation, paid holidays, personal days and a reward and recognition plan that includes pay for performance compensation.


We are looking for individuals who are self-starters, dependable to their core, who have the right grit, tenacity and initiative to show up and work hard. And are also:


  • Customer obsessed and engaging communicators who enjoy working directly with the customer and a team.


  • Committed to owning customer issues from start to finish.


  • Able to learn, retain, and provide solutions on numerous product offerings across several different businesses.


  • Intrigued by technology and uses it to drive customer self-service and to help identify and drive opportunities to enhance processes.


  • Able to think on their feet and be flexible with creating solutions for variety of personalities and customer types.


  • Capable of shaping the customer experience and efficiently troubleshooting challenges across multiple channels.


  • Able to identify other potential customer needs and offer tailored solutions that improve financial wellness.


  • Keen problem solver that connects with each customer with compassion.




What you can expect:


Build a career with a Fortune 100 company with exposure to multiple parts of the business


Fast paced, dynamic environment


Tiered promotional opportunities based on performance


This is more than a contact center this is an opportunity to improve lives through financial wellness.


This position has been designed to include ongoing opportunities to collaborate in group training, call coaching, mentoring, personal and professional development. This development program will prepare you to explore and expand your career with opportunities in all areas within the organization such as Coaching and Training, Team Leadership, financial and operations analysis, Underwriting, Marketing and Sales and Distribution.


Each customer interaction is unique, and we value the opportunity each one brings. Our representatives work in a collaborative environment assisting customers over the phone, online, and through email. This can range from troubleshooting a question on website navigation to conversations on complex financial decisions. Regardless, your mission remains the same; help customers make clearer decisions about their financial future. We cant promise it will be easy, but it will be time well spent establishing a career with an award-winning industry leader. If you think you have what it takes, apply now. You will gain skills and experience working on behalf of a dynamic industry leader in the Fortune 100 that will enhance your career.




- Self-starters, with a track record of dependability and honoring commitments

- Engaging communicator with a strong desire to serve customers

- Team player who understands the importance of contributing to a larger group

- Committed to taking ownership and accountability

- Intrigued by technology and identifies opportunities to enhance processes

- Emotional Intelligence to provide creative solutions and demonstrate adaptability

- Keen problem solver who connects with individuals during each customer interaction, leveraging empathy and understanding

- Bachelors Degree and/or 1-2 years of customer or financial services experience preferred

- Proficient PC and keyboarding skills with ability to multi-task between different applications

- Position will require FINRA SIE, Series Top Off 6, and Series 63 licenses to be obtained upon completion of training tiers.

FINRA SIE, Series 6 top-off and Series 63 licenses required or must be obtained within 180 days of start date.

Hours: The hours of operation for the Prudential Solutions Center are 9:00am to 5:00pm Mountain Time, Monday thru Friday. Initial training hours may vary.

Note: Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.

Prudential has a strong "promote from within" culture. Your achievements in this role, demonstrating exceptional client service skills, as well as the experience attained working in the securities/financial services industry will prepare you to explore opportunities in all areas of the organization. Professionals who already obtain any FINRA licenses and/or seeking to shift their careers into a service-oriented role in the financial services industry are also encouraged to apply.



@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
Job Posting:@false


Posted: 2020-05-21 Expires: 2020-07-19

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Customer Service Professional - EP 0006A

El Paso, TX 79901

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