\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPosition Purpose:\u003C/strong\u003E\u003Cbr /\u003EWe\u0027re looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. More than half of our Customer Service team made over $60,000 in 2017, and the top performers are on track to make $80,000 this year! Their compensation consists of a mix of performance-based compensation bonuses for quality of service and volume of contacts as well as their base hourly rate ($10/hr) and plenty of overtime.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003ETo join our team, applicants must be service-oriented people who are seen as leaders in their current teams and want to take the next step in their careers by handling more complex and interesting issues for customers and earning more pay for providing even more outstanding customer experiences!\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003EOur Customer Service associates work in an inbound, phone-based environment assisting customers with any post-sale questions or issues with their configurable custom window coverings. Window covering industry experience is a plus, but not required. Being a high-end, customer-focused, solution provider with experience consistently exceeding performance goals by providing the best customer experiences is required.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003EOur Customer Service associates make a difference in the lives of our customers and provide them with the right solutions, turning difficult situations into \u0022WOW\u0022 experiences, and making it easy to refer friends and family to work on their projects with us. Is this you? If so, let\u0027s talk!\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003EOur high-performance, customer-centric culture, entrepreneurial roots, and maverick mentality, coupled with the resources and backing of the #1 home improvement retailer in the world, The Home Depot, are a unique opportunity for you to be a transformative retail disrupter. Plus, GCC is the world\u0027s largest online window covering company, and we\u0027ve got an awesome 20-year track record as the category killer in custom window coverings. From our open-floor office to our open-door ethos, our culture is rooted in improving, evolving, and having fun at work. Most importantly, our associates are always inspired, engaged, and ready for growth.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003EThat means you\u0027ll have the resources to play an important role in leveraging our culture, people, systems, processes, and technology to provide incredible customer experiences while growing business for GCC and The Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up environment.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003EWe\u0027re ranked as one of The Top 5 Workplaces in Texas and have consistently won the following awards: The Best Place to Work in Houston (Houston Business Journal), Houston\u0027s Top Workplaces (Houston Chronicle) and Houston\u0027s Best and Brightest.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EMajor Tasks, Responsibilities \u0026 Key Accountabilities:\u003C/strong\u003E\u003Cbr /\u003E60% - Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively \u0026 efficiently research, troubleshoot, and deliver the right solution for every customer while providing a WOW experience through active listening, relevant probing questions, and call flow control/guidance.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E20% - Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers for any follow-up necessary to ensure all of their open inquiries are fully\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E10% - Act as a liaison between customers and vendors.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E10% - Assist fellow associates with orders, errors, product \u0026 policy questions, cancellations, and other queries.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ENature and Scope:\u003C/strong\u003E\u003Cbr /\u003EThis position reports to Supervisor, Customer Service\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironmental Job Requirements:\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel:\u003C/strong\u003E\u003Cbr /\u003ETypically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EStandard Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience:\u003C/strong\u003E\u003Cbr /\u003E2 years\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003EPrior customer service experience in the window covering, interior design, or retail industries can be helpful, but not required.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ETech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using various software programs like the Microsoft Office Suite.\u003C/li\u003E\u003Cli\u003EIssue resolution and prevention mindset to provide the rig ht solution the first time.\u003C/li\u003E\u003Cli\u003EAbility to speak and listen using strong verbal and written communication skills\u003C/li\u003E\u003Cli\u003EOpenness to coaching and feedback.\u003C/li\u003E\u003Cli\u003EPassion for resolving and preventing customer issues as well as providing all customers with the right solution to their unique situation\u003C/li\u003E\u003Cli\u003EPunctuality, flexibility, and adherence to assigned work schedule\u003C/li\u003E\u003Cli\u003EOpen availability weekdays from 7am to 10pm and weekends from 9am to 6pm.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E