10 days old

Customer Service Representative - Columbia, MD

Columbia, MD 21044
  • Job Code
    878573

 

Who says house calls are a thing of the past? At UnitedHealth Group, we’re always looking for new ways to run our service centers, improve our service levels and help people lead healthier lives. Here’s an opportunity with one of our most exciting business areas: Optum - a growing part of our family of businesses that make UnitedHealth Group a Fortune 6 leader. Now’s your chance to make a real impact by being an integral part of our progressive house calls program. Join us as we go beyond basic care to health programs integrated across the entire continuum of care.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (11:00am - 7:30pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 10175 Little Patuxent Parkway, Columbia, MD 21044.

Primary Responsibilities:

  • Call members to schedule in home visits with a Physician or a Nurse Practitioner

  • Answer inbound calls from members and assist them with their inquiries

  • Ensure that the appointments are scheduled accurately and resolve any scheduling issues or concerns

This is high volume, customer service environment. You’ll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-10-13 Expires: 2020-11-12

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Columbia, MD

UnitedHealth Group
Columbia, MD 21044

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