25 days old

Customer Service Representative - Corpus Christi, TX - 922792

Corpus Christi, TX 78401
  • Job Code
    922792

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your lifes best work.(sm)

""

The Customer Service Representative is responsible for direct customer support, authorization of equipment and supplies, intake process, procurement of CMNs, Title 19s and other required documentation. Performs all functions in a professional and ethical manner and collaborates with other members of the health care team to ensure quality patient care and excellent customer service.

""

Primary Responsibilities:

""
    ""
  • Direct Customer Support:"""
      """
    • Provides telephone support to all patients / customers
    • """
    • Provides customer service to retail customers
    • """
    • Answers general questions about equipment and supplies
    • """
    • Receives and addresses customer complaints
    • """
    • Routes specific or complex questions to appropriate individuals
    • """
    • Takes reorders for supplies over the telephone
    • """
    • Enters order for deliveries into Brightree
    • """
    • Notifies delivery technicians of any STAT deliveries
    • """
    • Assists with price quotes under direction of supervisor
    • ""
    ""
  • ""
  • Intake Process:""
      """
    • Collects and records initial client information to include patient demographics and insurance information
    • """
    • Obtains fax orders from referral source
    • """
    • Verifies client benefits and obtains prior authorization from insurance company when required
    • """
    • Determines availability of requested equipment and supplies
    • """
    • Enters information into Brightree
    • """
    • Authorizes all new orders when received
    • """
    • Notifies Service Technicians of scheduled deliveries
    • ""
    ""
  • ""
  • Documentation Responsibilities:""
      """
    • Generates CMNs and Title 19s as soon as order is received
    • """
    • Confirms delivery ticket after delivery is completed
    • """
    • Obtains completed CMNs, LMNS and Title 19s
    • """
    • Tracks missing documentation and follows up to ensure timely receipt
    • """
    • Routes paperwork according to established office procedure to ensure accurate record-keeping
    • """
    • Files in patient records
    • ""
    ""
  • ""
  • General Performance Requirements:""
      """
    • Focuses on achieving superb customer service in all instances
    • """
    • Attends all required in-service programs to maintain comprehensive DME knowledge base
    • """
    • Demonstrates effective time management skills by completing assignments within projected time frames
    • """
    • Expresses verbal and written communication in a clear, positive, and cooperative manner
    • """
    • Demonstrates personal responsibility with regard to attendance and punctuality
    • """
    • Promotes company philosophy, mission statement and administrative policies
    • """
    • Maintains privacy and confidentiality with regard to all patient, staff, and company information
    • """
    • Promotes the company image by adhering to the Dress Code
    • """
    • Follows the appropriate chain of command in all forms of communication
    • """
    • Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others or in place of others as necessary
    • ""
    ""
  • "
""

""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
"

"

Required Qualifications:

""
    ""
  • High School Graduate or equivalent
  • ""
  • Excellent computer skills and knowledge of word processing spreadsheet software
  • ""
  • Ability to operate computer terminal, printer, typewriter, fax, and copier machine
  • ""
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • ""
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • "
""

Permanent employment is contingent on the results of the Criminal History Check and Drug Test.

""

This position requires Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor's diagnosis of disease.

""

Preferred Qualifications:

""
    ""
  • 1+ year of Home Medical Equipment experience
  • ""
  • Medical Terminology knowledge
  • ""
  • Knowledge of general office procedures
  • ""
  • Ability to read and follow written and verbal instructions in English effectively
  • "
""

Physical Demands:
"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

""
    ""
  • Ability to remain seated for prolonged periods and maintain concentration to task. This position requires the ability to distinguish impressions of shape, size, distance, motion, color, and other characteristics of objects, through the eyes. Major visual functions must include far sight acuity and near acuity. Must have sufficient dexterity and visual acuity to operate office machines
  • ""
  • Ability to work in a stressful environment. Positive work environment is promoted for all Agency employees
  • "
""

Work Environment:
"Performs duties in office environment during Agency operating hours. Noise level may be moderately high. Requires ability to handle stressful situations with calmness and courtesy at all times. Occasional need to work extended hours.

""
    ""
  • Ability to maintain flexibility and adaptability to the work environment is critical
  • "
""


"Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 380,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

""

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

""

Job Keywords: Customer Service Representative, Intake Process, CMN, Tile 19s, WellMed, Corpus Christi, TX, Texas

Categories

Posted: 2021-04-19 Expires: 2021-05-19

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service Representative - Corpus Christi, TX - 922792

UnitedHealth Group
Corpus Christi, TX 78401

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast