1+ months

Customer Service Representative - Global Custom Commerce

Houston, TX 77002
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPosition Purpose:\u003Cbr /\u003E \u003C/strong\u003E\u003Cspan\u003EWe\u0027re looking for top-tier Customer Service advocates to join our team here at Global Custom Commerce, a Home Depot Company. We expect high performance and amazing customer service experiences for our customers, and we pay highly for it. This is a unique opportunity to earn a base hourly rate PLUS performance-based compensation bonuses for quality of service and volume of contacts.\u003Cbr /\u003E \u003Cbr /\u003E \u003C/span\u003E\u003Cspan\u003ETo join our team, applicants must be service-oriented people who are seen as leaders in their current teams and want to take the next step in their careers by handling more complex and interesting issues for customers and earning more pay for providing even more outstanding customer experiences!\u003Cbr /\u003E \u003Cbr /\u003E \u003C/span\u003E\u003Cspan\u003EOur Customer Service associates work in an inbound, phone-based environment assisting customers with any post-sale questions or issues with their configurable custom window coverings. Window covering industry experience is a plus, but not required. Being a high-end, customer-focused, solution provider with experience consistently exceeding performance goals by providing the best customer experiences is required.\u003Cbr /\u003E \u003Cbr /\u003E \u003C/span\u003E\u003Cspan\u003EOur Customer Service associates make a difference in the lives of our customers and provide them with the right solutions, turning difficult situations into \u0022WOW\u0022 experiences, and making it easy to refer friends and family to work on their projects with us. Is this you? If so, let\u0027s talk!\u003Cbr /\u003E \u003Cbr /\u003E \u003C/span\u003E\u003Cspan\u003EThat means you\u0027ll have the resources to play an important role in leveraging our culture, people, systems, processes, and technology to provide incredible customer experiences while growing business for GCC and The Home Depot and bringing home great pay. This is your chance to be part of something big, in a small start-up environment.\u003C/span\u003E\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMajor Tasks, Responsibilities \u0026 Key Accountabilities:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E60% - Serve as the first-level of contact for customers regarding any post-sale inquiries or issues, and effectively \u0026 efficiently research, troubleshoot, and deliver the right solution for every customer while providing a WOW experience through active listening, relevant probing questions, and call flow control/guidance.\u003C/li\u003E\u003Cli\u003E20% - Utilize alternative methods of communication (i.e., email) as appropriate to connect with your customers for any follow-up necessary to ensure all of their open inquiries are fully\u003C/li\u003E\u003Cli\u003E10% - Act as a liaison between customers and vendors.\u003C/li\u003E\u003Cli\u003E10% - Assist fellow associates with orders, errors, product \u0026 policy questions, cancellations, and other queries.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003ENature and Scope:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EThis position reports to Supervisor, Customer Service\u003C/li\u003E\u003Cli\u003EThis position has no Direct Reports\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironmental Job Requirements:\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003ETravel:\u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EStandard Minimum Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EMust be eighteen years of age or older.\u003C/li\u003E\u003Cli\u003EMust be legally permitted to work in the United States.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003E The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience:\u003C/strong\u003E\u003Cbr /\u003E 2 years\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003E Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EPrior customer service experience in the window covering, interior design, or retail industries can be helpful, but not required.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003ETech-savvy skills such as navigating between multiple screens, typing quickly and accurately, and using various software programs like the Microsoft Office Suite.\u003C/li\u003E\u003Cli\u003EIssue resolution and prevention mindset to provide the rig ht solution the first time.\u003C/li\u003E\u003Cli\u003EAbility to speak and listen using strong verbal and written communication skills\u003C/li\u003E\u003Cli\u003EOpenness to coaching and feedback.\u003C/li\u003E\u003Cli\u003EPassion for resolving and preventing customer issues as well as providing all customers with the right solution to their unique situation\u003C/li\u003E\u003Cli\u003EPunctuality, flexibility, and adherence to assigned work schedule\u003C/li\u003E\u003Cli\u003EOpen availability weekdays from 7am to 10pm and weekends from 9am to 6pm.\u003C/li\u003E\u003C/ul\u003E\u003C/div\u003E

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Posted: 2022-06-17 Expires: 2022-09-13

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Customer Service Representative - Global Custom Commerce

Home Depot
Houston, TX 77002

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