6 days old

Customer Service Representative - Greensboro, NC - 911818

Greensboro, NC 27401
  • Job Code
    911818

Training classes start soon - apply today!

""

The world is a more interesting place when you can see it through someone elses eyes. Bring your empathy and compassion to a role that will bring out your best everyday.UnitedHealthcare, part of theUnitedHealth Groupfamily of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. Youll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, youll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Join us and discover how you can take your career to a new level.

""

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 9:00am - 9:30pm EST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 3803 North Elm Street Greensboro, NC 27455.

""

We offer 10 weeks of paid training. The hours during training will be 9:00am to 5:30pm Monday - Friday.Training will be conducted virtually from your home.

""

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at:https://info.uhg.com/

""

Primary Responsibilities:

""
    ""
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • ""
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • ""
  • Contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • ""
  • Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
  • "
""

This role is equally challenging and rewarding. Youll be spending long periods of time on the phone and called on to research complex issues pertaining to the callers health, status and potential plan options. To do this, youll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

"

Required Qualifications:

""
    ""
  • High School Diploma, GED, or Equivalent work experience
  • ""
  • Minimum of 2+ years of combined education, work and/or volunteer experience.
  • ""
  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
  • "
""

Preferred Qualifications:

""
    ""
  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • ""
  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • ""
  • Sales or account management experience
  • ""
  • Customer Service experience
  • "
""

UnitedHealth Group is an essential business.The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

""

Some of the steps weve taken to ensure employee well-being include:

""
    ""
  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
  • ""
  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
  • ""
  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
  • ""
  • Fully cover the COVID-19 healthcare costs for our employees
  • "
""

You can learn more about all we are doing to fight COVID-19 and support impacted communities at:https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

""

Helping create positive customer experiences for our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doingyour lifes best work.SM

""

Careers with UnitedHealthcare.Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can doyour life's best work.SM

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

""

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, healthcare, office, phone support, training class, advocate,hiring immediately

Categories

Posted: 2021-02-22 Expires: 2021-03-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Service Representative - Greensboro, NC - 911818

UnitedHealth Group
Greensboro, NC 27401

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast