8 days old

Customer Service Representative - Greensboro, NC

Greensboro, NC 27401
  • Job Code

Training classes start soon apply today! 

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients This is no small opportunity. This is where you can bring your compassion for others while building your career. 

The UnitedHealthcare Motion Customer Service Representative is responsible for answering incoming calls and making outbound calls with customers and members while ensuring a high level of customer service and maximizing productivity.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 6:00pm CST). It may be necessary, given the business need, to work occasional overtime. Our office is located at 3803 North Elm Street Greensboro, NC 27455-2593.

Priimary Responsibilities:

  • Provide an excellent customer experience by quickly and accurately identifying and accessing individual customer needs and taking appropriate action steps to satisfy those needs; inquiries may include:
    • Handling customer inquiries on activity trackers. 
    • Identifying and communicating technical troubleshooting steps for activity trackers.
    • Answer questions on program earnings and points.
    • Communicate program changes.
    • Respond to customers in a compassionate, polite and courteous manner, especially in stressful situations when there is a need to communicate information that the customer may not want to hear
  • Consistently meet established productivity, schedule adherence and quality standards

This role is equally challenging and rewarding. You'll be spending long periods of time on the phone and called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-06-24 Expires: 2020-07-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - Greensboro, NC

UnitedHealth Group
Greensboro, NC 27401

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