1+ months

Customer Service Representative - San Antonio, TX - 885427

San Antonio, TX 78205
  • Job Code
    885427


"Even if you have no prior experience, we have"training classes starting soon to help you build the successful career that you"want - apply today!

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Turn on the"news on any night of the week and you're likely to hear about the changes that"are sweeping through our health care system. It's dramatic. It's positive. And"it's being led by companies like UnitedHealth"Group. Now, you can take advantage of some of the best training and tools"in the world to help serve our existing and new customers. You'll take as many"as 50-70 calls per day from customers who have questions about their health"benefits. As their advocate, you'll use your personality and our tools to help"them through the health care benefits available to them, including helping them"enroll in a new plan. This is no small opportunity.

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This"position is full-time (40 hours/week) Monday - Friday. Employees are required"to have flexibility to work any of our 8 hour shift schedules during our normal"business hours of 7:00am - 8:00pm. It may be necessary, given the business"need, to work occasional overtime. Our office is located at 6200 Northwest"Parkway San Antonio, TX 78249.

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We"offer 8 weeks of paid training. The hours during training will be 8:00am to 4:30pm"Monday-Friday.Training will be conducted virtually from your"home.

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What"we do defines who we are. Take a deeper look at how we're providing support"during this global health crisis and search for a way you can get involved."View our Covid-19 Resources Page at: https://info.uhg.com/

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Primary"Responsibilities:

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  • Respond to"and resolve, on the first call, customer service inquires and issues by"identifying the topic and type of assistance the caller needs such as benefits,"eligibility and claims, financial spending accounts and correspondence

  • Help guide"and educate customers about the fundamentals and benefits of consumer-driven"health care topics to select the best benefit plan options, maximize the value"of their health plan benefits and choose a quality care provider

  • Initiate"proactive outreach to members as needed, which may involve welcoming new"members to our health plans, addressing gaps in care, reviewing coverage, and"referring & enrolling them to internal specialists and programs based on"their needs and eligibility

  • Contact"care providers (doctor's offices) on behalf of the customer to assist with"appointment scheduling or connections with internal specialists for assistance

  • Assist"customers in navigating myuhc.com and other UnitedHealth Group websites and"encourage and reassure them to become self-sufficient

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This"role is equally challenging and rewarding. You'll be called on to research"complex issues pertaining to the caller's health, status and potential plan"options. To do this, you'll need to navigate across multiple databases which"requires fluency in computer navigation and toggling while confidently and"compassionately engaging with the caller.

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You'll"be rewarded and recognized for your performance in an environment that will"challenge you and give you clear direction on what it takes to succeed in your"role as well as provide development for other roles you may be interested in.

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"Required"Qualifications:

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  • High School"Diploma, GED, or Equivalent work experience

  • Minimum of"3+ years of combined education, work and/or volunteer experience

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Preferred Qualifications:

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  • Health"Care/Insurance environment (familiarity with medical terminology, health plan"documents, or benefit plan design)

  • Social"work, behavioral health, disease prevention, health promotion and behavior"change (working with vulnerable"populations)

  • Sales or"account management experience

  • Customer"Service Experience

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UnitedHealth"Group is an essential business. The health and safety of our team members is our"highest priority, so we are taking a science driven approach to slowly welcome"and transition some of our workforce back to the office with many safety"protocols in place. We continue to monitor and assess before we confirm the"return of each wave, paying specific attention to geography-specific trends. We"have taken steps to ensure the safety of our 325,000 team members and their"families, providing them with resources and support as they continue to serve the"members, patients and customers who depend on us.

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Some of the steps"we've taken to ensure employee well-being include:

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  • Launched our ProtectWell app and UnitedCARES"program to help ease the burden and stress for our UnitedHealth Group team"members and their immediate family affected by COVID-19

  • Daily updates from our CEO Dave Wichmann to"support and inspire team members during this challenging time

  • Onsite social distancing and increased"sanitization measures for employees who have been welcomed back to our offices

  • Fully cover the COVID-19 healthcare costs for our"employees

  • Employees who self-identify as high risk or who"live with someone who is high risk have been asked to remain working from home

    You"can learn more about all we are doing to fight COVID-19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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UnitedHealth Group is a team of more"than 200,000 people who are building career success through commitment,"compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.SM

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Careers at"UnitedHealthcare Employer& Individual. We all want to make a difference with"the work we do. Sometimes we're presented with an opportunity to make a"difference on a scale we couldn't imagine. Here, you get that opportunity every"day. As a member of one of our elite teams, you'll provide the ideas and"solutions that help nearly 25 million customers live healthier lives. You'll"help write the next chapter in the history of healthcare. And you'll find a"wealth of open doors and career paths that will take you as far as you want to"go. Go further. This is your life's best work.SM

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"Diversity"creates a healthier atmosphere: UnitedHealth Group is an Equal Employment"Opportunity / Affirmative Action employer and all qualified applicants will"receive consideration for employment without regard to race, color, religion,"sex, age, national origin, protected veteran status, disability status, sexual"orientation, gender identity or expression, marital status, genetic"information, or any other characteristic protected by law.

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"UnitedHealth"Group is"a drug - free workplace. Candidates are required to pass a drug test before"beginning employment.

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Key words: customer service"representative, customer service, CSR, UnitedHealth Group, call center,"UnitedHealthcare, health care, office, phone support, training class, hiring"immediately
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Categories

Posted: 2020-11-03 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Service Representative - San Antonio, TX - 885427

UnitedHealth Group
San Antonio, TX 78205

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