23 days old

Customer Service Sales Agent

EATEL
Gonzales, LA 70737

 


EATEL is seeking a passionate Customer Service Sales Agent to join our team and be the voice of our brand. You will be responsible for facilitating and maintaining interactions with customers and establishing rapport to promote the EATEL culture and commitments to the customer base while promoting products and services via inbound and outbound sales calls.  You will play an important role in creating and maintaining all customer accounts by initiating, updating, and completing all types of service orders. 


 


ESSENTIAL DUTIES, FUNCTIONS & KEY ACCOUNTABILITIES: (include but are not limited to)



  • Responsible for selling EATEL residential services to new and existing customers

  • Meets / Exceeds sales goals set by management

  • Sells residential services using the consultative sales process

  • Acts as liaison between customers and other departments, such as, Installation, Field Support and Marketing

  • Negotiates payment arrangements

  • Processes payments

  • Assists customer with inquiries and problems regarding service, monthly billing statements, payment processing and payment arrangements



KNOWLEDGE/SKILLS:



  • Must have excellent customer service and communication skills

  • Must have prior sales experience

  • Acquire/maintain UESS/ Sales Certification annually (Security Systems)

  • Ability to proficiently operate personal computer equipment

  • Knowledge of the operation of general office equipment such as copier, fax machine and calculator

  • Accurate math skills essential in calculating prices and percentages, etc.

  • General knowledge of the telecommunications industry (phone, internet, TV, alarm, data storage, media)



QUALIFICATIONS & PREREQUISITES


Required:



  • Minimum of 2 years sales experience

  • Minimum of 2 years customer service experience

  • Must have a valid drivers license and reliable transportation

  • High School Diploma or equivalent



Preferred:



  • Prior customer service experience in the communications industry



At EATEL, we offer:



  • Competitive wages with potential for additional financial incentives for motivated team members!

  • Discounted EATEL services!

  • Medical, Dental, and Vision insurance with employer subsidized premiums!

  • Employer paid life insurance and disability insurance

  • Fun and energetic work environment!

  • 401(K) matching with 100% vesting immediately!

  • Tuition Assistance provided!

  • EAP

  • Generous vacation, paid holidays, and sick time

  • Reward & recognition opportunities



EATEL is an area trailblazer in the technology industry. Join our growing team and enhance the lives of our customers and your career! Apply today!


 


 

Categories

Posted: 2020-11-12 Expires: 2020-12-12

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Customer Service Sales Agent

EATEL
Gonzales, LA 70737

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