1+ months

Customer Success Manager, EMEAR|ThousandEyes

Cisco Systems Inc.
Dublin, TX 76446

Who We Are

ThousandEyes was born with a bold and exciting vision. To transform digital experience for organisation and people everywhere. Our cloud platform today delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to improve the quality of every digital experience.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Ciscos Network Services Business Group, and is a foundational component of Ciscos growing Observability business.

What Youll Do

As a Customer Success Manager (CSM) you will showcase your Customer First attitude, your passion for service and enjoyment of learning new technologies by leading our customer Renewals. You will be responsible for driving early renewals, developing long-term relationships with your assigned ThousandEyes customers, connecting with key business executives and technical partners. You will become a specialist on the ThousandEyes platform and make suggestions for customer adoption and growth while working closely with Sales and Customer Success teams.

Specifically, you will...

  • Operate as the main point of contact with ThousandEyes customers
  • Launch and on-board new customers, and set them up for success with the platform
  • Prepare monthly, quarterly etc. communications and develop campaigns to nurture relationships and growth
  • Become a trusted adviser for the partners and operational teams via the ThousandEyes platform
  • Understand the platform and how your customers and using the tools; be able to make suggestions and identify areas for upsell and growth
  • Ensure the timely renewal communication and closure
  • Conduct business reviews with customers, tracking outcomes and follow-up items
  • Forecast and track key account metrics
  • Identify and qualify growth opportunities, collaborate with sales teams to drive closure
  • Drive customer renewal
  • Assist with high severity requests or issue escalations as needed

Qualifications

  • A standout 'customer first' attitude
  • Outstanding communication and problem-solving skills
  • Excellent listening, negotiation and presentation skills
  • Proven background in lead generation and prospecting
  • At least 1-2 years of professional experience with closing experience in software sales
  • Ability to work with various business units
  • Highly organised with outstanding follow-up skills
  • Technically adept, understanding of software and how businesses use software
  • SaaS experience a plus, but not required
  • Passion for cloud technologies
  • 4 Year Degree preferred or equivalent experience in SaaS and Cloud technologies
  • Excellent verbal and written communication skills

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Categories

Posted: 2021-03-10 Expires: 2021-05-23

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Success Manager, EMEAR|ThousandEyes

Cisco Systems Inc.
Dublin, TX 76446

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast