1+ months

Customer Success Manager - German Speaking

Cisco Systems Inc.
Hayti, MO 63851
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Who Youll Work With

Customer Success at Cisco is a close-knit international team driven by best-in-class post-sales consultancy and adoption. As a CSM, you will be responsible for driving adoption of the Cisco Collaboration solution within the greater EMEA Market. You will identify growth opportunities to expand Ciscos footprint while demonstrating the value and benefit of these results to your customers. Key to success are the cross-functional relationships that you will develop and maintain within Cisco, our partners and various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the Cisco Collaboration solution to your customers. Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that is increasingly more critical to Ciscos vision and strategy.


What Youll Do

Own the complete customer lifecycle of onboarding, adoption, expansion and renewal. Strive to continually drive faster time to value and improve overall experience for our customers. Understand customer's objectives and how they translate to outcomes Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing operational reviews. Identify opportunities for upsell and cross sell. Travel to priority customers to strengthen relationships, conduct gap analysis, report on usage, and lead value driven discussions. Partner with customer to advice on best practices. Drive revenue growth through adoption and upsell/cross-sell


Who You Are

  • Languages required - fluent English and German
  • Minimum 5 years experience in consultative customer facing role, ideally within Tech or SaaS based company.
  • Strategic thinker with account management experience, and strong commitment to customer success.
  • Proven team player and willing to work closely with cross-functional partners.
  • Comfortable working in a fast paced, dynamic environment to meet evolving business Requirements a self-starter!
  • Higher Education or equivalent experience

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Categories

Posted: 2020-12-04 Expires: 2021-02-03

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Customer Success Manager - German Speaking

Cisco Systems Inc.
Hayti, MO 63851

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