11 days old

Customer Success Specialist - Bachelor/Master (Graduate) - France - Start March 2021

Cisco Systems Inc.
Issy-les-Moulineaux, Île-de-France 92130

Program Start Date: March 2021

Location: Issy Les Moulineaux, France



About Cisco: 

It has never been a better time; to lead, inspire and innovate. Today at Cisco we are building teams that are expanding our technological capabilities in exciting new ways across mobile, cloud, security, IT, collaboration and big data spaces, including software and consulting services. Through the Internet of Everything we transform our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. We work with customers across all sectors so your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and beyond. There are over 3 billion people and 10 billion connected things in the world now, and over 50 billion estimated in the future, your career has exponential possibilities at Cisco. Join us to collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place to Work.

On the other hand, Customer Success is a critical function for the future of Cisco as it bridges the gap between Sales and Technical Support. As a Customer Success Specialist, you are an expert for your aligned product or architecture. This role owns delivery of targeted engagements intended to increase product awareness, share industry best practices, and drive overall product consumption and business value. You will be able to effectively combine deep technical knowledge with solid understanding of business priorities to provide consultative solutions pivotal to helping customers realize value faster.

Our teams cover the Service Provider and Media business in the EMEAR region. 

As the Customer Success Specialist, you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You will:

Communicate, demonstrate, and accelerate the proper utilization of Cisco technologies as you encourage the customer to engage in the daily use of the solution.

Understand the customer technical environment then propose and deliver Ask the Expert, Accelerator and Precision Engagements to address technology adoption barriers

Present complex information in a confident and convincing manner, appropriate to a diverse audience, that produces clarity and impact.

Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes

Understand how Cisco solutions work and the value they bring by using internal Cisco labs to achieve technical excellence and get the experience



What we can offer you:


Participate and thrive in the Cisco team culture, built on openness and transparency. You will spend the start of your career with Cisco in one of our training hubs (Krakow, Poland) where you will have the opportunity to connect and socialize with a large group of likeminded associates from all over Europe. Through world class training you will have the opportunity to become a leading expert in Software, Cloud, Mobility, Security, Collaboration or Datacenter. You will then move into your permanent role where you will be given real responsibility from day one. You will have the opportunity to combine your degree education with learnings from our advanced training environment to build creative solutions to real business challenges. We want you at the heart of the Cisco transformation to software, services, and solutions. We offer a fantastic work environment while you will receive a competitive salary and generous benefit; including ability to work remotely and lead a balanced lifestyle. 



What you will need to succeed:


*                You are excited by the fascinating world of Cisco software, security or infrastructure solutions, and you love to see customers succeed. 

*                You have minimum a BS/BA from a 3-4 year technical program degree in Engineering, Cyber Security, Computer Sciences, Physics or Mathematics preferred

*                You are able to live and work in France with no additional VISA sponsorship from Cisco 

*                You are fluent in English and French

*                 A technology enthusiast, enjoying talking about innovation and always keeping up with the latest technology news.

*                A strong communicator with the confidence to engage and talk to a wide range of people.

*                View team collaboration as instrumental to achieving success.

*                Enjoy looking at practical real life challenges and think creatively to solve them.

*               Approach situations with an open and curious mind, taking on challenges with an eye for opportunity.



Programme structure :


*                First 6 months (together with all associates from across EMEAR): full-time training, shadowing and job rotation in Krakow (Poland). Cisco will support you with the relocation to Poland and with obtaining a Visa/Work Permit when applicable. If you have no work experience this will act as your transition from university campus to work life.



*                After 6 months: join the local CX team in France, assuming ownership and responsibility of regional CX deliverables and customer success, supported by ongoing mentorship and guidance to accelerate your continuous development. Shape solutions of real world challenges, closely mentored and integrated into our diverse team.


Posted: 2020-11-20 Expires: 2020-12-20

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Customer Success Specialist - Bachelor/Master (Graduate) - France - Start March 2021

Cisco Systems Inc.
Issy-les-Moulineaux, Île-de-France 92130

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