17 days old

Customer Success Specialist (CSS) - SD WAN /Core SDN Transport

Cisco Systems Inc.
Bengaluru, KA 560002

What Youll Do


As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You will:

  • Provide the best-possible experience for the customer via the delivery of CX workshops and webinars that help customers advance through critical steps in the adoption process
  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Collaborate with Account teams, Customer Success, Partners to improve customer adoption, address product concerns
  • Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
  • Drive adoption and expansion of Cisco products by highlighting future opportunities, winning use cases, and relevant strategies to customers and the Success team


Who You'll Work With


Customer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores.

As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customers business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.


Who You Are


You are a technical expert within Service Provider Networking, and you have hands-on technical expertise. You ideally have industry recognized certifications and drive for continuous learning, results orientation and teamwork. You work as a willing team member, following directions and learning from others.

  • You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
  • You are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases.
  • You can connect technology solutions to business outcomes
  • You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.
  • Cisco Core SDN, mass scale networking, IOS-XR, high-density routing, ASR 9000 series, NCS 5500 Series, NCS 500, 8000 Series, segment routing or similar solutions all a plus.
  • Crosswork Network Automation, WAE (WAN Automation Engine), NSO(Network Services Orchestrator), 5G converged SDN transport, MPLS, ISIS, OSPF & MPBGP
  • Suggested Certifications: CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success Specialist, CISM, CISSP
  • Watch this video to learn more about Cisco and this dynamic role:


We Are Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Categories

Posted: 2020-11-18 Expires: 2020-12-30

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Customer Success Specialist (CSS) - SD WAN /Core SDN Transport

Cisco Systems Inc.
Bengaluru, KA 560002

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