6 days old

Customer Success Specialist (CSS) - US Comm / Partner

Cisco Systems Inc.
Carolina Shores, NC 28467

Who You'll Work With

Customer Experience (CX) Customer Success Specialists (CSS) for Partner are a team of extraordinary resources whose #1 focus is to deliver exclusive Customer and Partner experience. We help solve business challenges with solutions that accelerate customer and partner success.

As a team we know that in engineering, services and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS for Partners team we help Partners adopt and expand Cisco solutions by showing impact on the customers business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others.

What Youll Do

As the Partner CSS focused in Services Adoption Programs your mission is to help Scale CX Partner portfolio transformation and adoption of CX Success Portfolio by our Partners.

You will:

  • Deliver workshops and webinars to a diverse set of Partners/customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagement.
  • Inspire Partners to make tactical and strategic decisions and track long term business outcomes.
  • Collaborate with Stakeholders, Customer Success, and Partners to elevate customer adoption as well as address Services concerns.
  • Drive adoption and expansion of Cisco Offers by identifying and highlighting opportunities, winning use cases, and relevant strategies to customers and the Success team.
  • Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
  • Lead the delivery experience to the partner; being a single point of ownership and accountability for Cisco services adoption and delivery related activities and assuring partner outcomes across the lifecycle.

Who You Are

You ideally have industry recognized certifications and drive for continuous learning, results orientation and teamwork. You work as a willing team member, following directions and learning from others.

  • Influence and challenge the partner's thinking to develop better solutions to business and IT objectives
  • Establish and maintain relationships with key partners, most senior executives and decision makers -ability to directly influence decisions
  • You can connect technology solutions to business outcomes and use cases
  • You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.
  • Influence and work with multiple Partner personas, ie. Sales, Business Development, Procurement, Customer Success, Delivery, etc - understand process, commercial terms, etc.
  • Successfully engage and manage partner capabilities and resources as part of the partner experience.
  • Help shape multi-year services strategy, in conjunction with sales and partner leadership.
  • Drive services revenue growth through sales pursuits aligned with account plan.

Strongly Preferred

Minimum Qualifications

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!


Posted: 2020-11-18 Expires: 2020-12-18

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Customer Success Specialist (CSS) - US Comm / Partner

Cisco Systems Inc.
Carolina Shores, NC 28467

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