1+ months

Customer Success Specialist (CSS) -WAN

Cisco Systems Inc.
Poland, NY 14747
  • Jobs Rated

    Who You'll Work With 


    Customer Experience (CX) Customer Success Specialists (CSS) are a team of extraordinary technical guides whose #1 focus is to deliver exclusive customer experience. We help solve business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is measured through customer happiness metrics, industry recognition, and employee happiness scores. 

    As a team we know that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together. As a CSS team we help customers adopt and expand Cisco solutions by showing impact on the customers business goals. Maintaining an end-to-end lens, as CSSs we partner closely with Customer Success Executives, Success Programs Managers, sales accounts teams, delivery teams, partners and others. 


    What Youll Do 


    As the CSS you are a guide to the client on your aligned product or architecture. Your mission is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. You will: 

           Deliver workshops and webinars (Accelerators and ATX - Ask-the-Expert) to a diverse set of customers that qualify, tailoring deliverables and driving business outcomes within scope and on-time engagement 

           Join the Customer Success team in customer engagements and events to improve customer adoption and address product concerns 

           Contribute to the customer community digital spaces and asset development of Success Tracks 

           Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams 

           Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes 

           Collaborate with Account teams, Customer Success, and Partners to elevate customer adoption as well as address product concerns 

           Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team 

           Contribute to lifecycle asset development and maintenance through rotations, asset development sprints, and/or stretch assignments with the Lifecycle Success team 


    Who You Are  


    You are a technical expert across multiple technology specializations and you have hands on extensive technical expertise. You have industry recognized certifications and an ability to drive change through innovation. You are a proven leader driving team activities/task. 

           Customer Obsessed: You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams 

           Technical Guide: You are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases. Suggested Certifications: CCNA / CCNP / CCDP/ CCIE, Cisco Certified Success Specialist.

           Business Aware - You can connect technology solutions to business outcomes 

           Effective Communicator: You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.  

    Strong networking background with experience deploying and troubleshooting routing protocols: BGP, OSPF, EIGRP 

    Understanding of application characteristics, traffic patterns, network SLA requirements, QoS tuning, Flow visibility/Netflow, DPI/NBAR

    Familiarity with Security concepts and Internet threat protection (Firewall, IPS/IDS, Advanced Malware Protection (AMP), URL filtering, DNS Security/Umbrella)

    Working knowledge of Linux and Server Virtualization (ESXi, NFVIS)

    Knowledge of multi-domain integration between WAN, Campus, DC

    Knowledge of APIs, scripting and orchestration tools such as Cisco NSO


    Why Cisco 


    #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 
    We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! 
    But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 
    Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 
    So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 





Jobs Rated Reports for Network and Computer Systems Administrator

Posted: 2020-11-30 Expires: 2021-02-19

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Success Specialist (CSS) -WAN

Cisco Systems Inc.
Poland, NY 14747

Join us to start saving your Favorite Jobs!

Sign In Create Account
Network and Computer Systems Administrator
31st2019 - Network and Computer Systems Administrator
Overall Rating: 31/199
Median Salary: $82,050

Work Environment
Very Good
Very Low
Powered ByCareerCast