1+ months

Customer Success Specialist - DNA

Cisco Systems Inc.
Tokyo, Kanto

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CSSVisibility

CSS

CSSAdopt()Expand()CSSAccelerator(ACC) Ask-The-Expert(ATX)

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CSS

CSS

Accelerator(ACC)ATXAsk-the-Expert

CSE11

CX Product ManagementCX Success Programs

(Tactical)(Strategic)

CSAdoption()

CX

Adoption()Expansion()

25


Customer Obsessed

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/IGPEGPBGPIS-ISLISPVxLAN

PnPAPIC-EMDNA

Software Defined AccessSoftware Defined WANDNA Automation and Assurance

CCNP / CCDP / CCIE

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What Youll Do

The new Customer Success Specialist (CSS) role is a highly visible, strategic position working with customers to accelerate deliverables and drive business outcomes.

The CSS is an expert on their aligned product or architecture. Their mission to is to help the customer move to the next phase of the customer lifecycle and to visualize their future in the lifecycle. The CSS helps customers adopt and expand Cisco products. Maintaining an end-to-end lens, the CSS will partner closely with others (accounts teams, sales specialists, delivery teams, etc.) to provide the best-possible experience for the customer via the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process.

This role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.


Who Youll Work With

The CSS will build deep relationships with customer senior leadership, partners, and the extended Cisco account team members in achieving their goals. The role will:

Who You Are

Required Experience

If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.


We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Categories

Posted: 2019-11-15 Expires: 2020-01-29

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Customer Success Specialist - DNA

Cisco Systems Inc.
Tokyo, Kanto

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