27 days old

Customer Support Coordinator - Overnight

Rapid Response Monitoring
Syracuse, NY 13204
  • Job Code

About us:

Rapid Response Monitoring is a national leader in electronic security monitoring and an Essential Business, designated by the Department of Homeland Security, dedicated to protecting life and property. Founded in Syracuse in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it's a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our 600+ highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Customer Support Coordinator

As a Customer Support Coordinator, you will fill a critical role ensuring all account data is valid and up to date and contributing to our overall mission of protecting life and property.

Responsibilities Include:

  • Receive inbound call inquiries from clients
  • Triage and field questions from clients
  • Input contract information in our database
  • Implement client account transfers and verify changes
  • Ensure all client account entries adhere to jurisdictional regulations
  • Provide team members with proofreading, scanning, mailing and other administrative support


  • High School Diploma
  • Associate's degree or two years toward a Bachelor's degree
  • Accepted equivalent military experience

Availability to work with a rotating weekend day:

  • 3rd shift (11:00 am - 7:30 am)


  • Annual salary increases and performance bonuses
  • Medical, Dental, Vision, and 401k
  • Fun Company events and giveaways
  • Free gym membership
  • Pizza Friday

Rapid Response Monitoring Services, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Rapid Response Monitoring Services, Inc. is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact us by phone: 833.205.8900 or by email: disabilityaccommodations@rrms.com.For technical support or questions regarding the Recruiting process, please contact us by sending an email to jobs@rrms.com. We are a company that participates in e-verify. For more information, see https://www.e-verify.gov/about-e-verify/what-is-e-verify




Posted: 2020-09-29 Expires: 2020-10-30

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Customer Support Coordinator - Overnight

Rapid Response Monitoring
Syracuse, NY 13204

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