21 days old

CX Analytics & Growth Engine Director

Cisco Systems Inc.
Chicago, IL 60602

Who We Are 

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing teams, and the Customer and Partner Experience Engineering (CPXE) group is redefining how Cisco delivers value to our customers & partners via our product portfolio. The CP Experience Analytics & Growth lead charged with overall Analytics architecture to power CX Lifecycle Acceleration for Customers, Partners & Cisco! In this time of unprecedented change, we are looking for top talent to lead business critical capabilities that will redefine success for Cisco and our customers 

What Youll Do 

This role is critical to the Cisco vision and strategy. As the lead Architect your primary role is to define, own and deliver an evolutionary CX Analytics & Growth Architecture. You will contribute to overall organizational strategy and leadership team, while personally evolving into an executive leader. 

Who Youll Work With 

This role is part of a fun loving, diverse team, with an inclusive culture. Duties cut across the CX organization to promote business growth and customer lifecycle acceleration across Cisco. In addition to the teams within engineering, youll partner with Product Management, IT, Digital Transformation, Cisco business entities & our executive team. 

Specifically, You will:  

  • Lead senior managers and professional staff with integrity, trust and transparency to architect and develop a scalable, performant architecture based on organizational priorities 

  • Establish organizational objectives and priorities for ensuring business results 

  • Grow a diverse team of software engineers, product managers, data engineers and data scientists 

  • Empower the digital transformation of products, service and experience via data and AI/ML 

  • Bridge business and technology enterprise strategic data requirements and product development with key executives 

  • Manufacture a platform for data and insights led business growth while resolving any remaining technical and emotional friction points 

  • Actively seek opportunities for personal career development via continuous improvement & learning 


  • Minimum of 15 years leading data driven, data & analytics management teams 

  • Develops leaders through coaching, attracting top talent and empowering teams to be their best 

  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration 

  • Ability to deliver results and work multi-functionally to position and orchestrate a solution consisting of multiple products 

  • Demonstrated domain expertise, either in building large scale data infrastructures, computing solutions at SaaS or consumer cloud software companies and technologies such as AWS 

  • Experienced in architecting and developing highly distributed global cloud-based systems 

  • Technical experience in cloud engineering, network infrastructure, security, data or application development to identify the key decisions your team faces and provide relevant advice 

  • Shown experience in integrating sophisticated, cross-corporate processes and information strategies, including technology planning and execution 

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 


Posted: 2021-03-24 Expires: 2021-04-23

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CX Analytics & Growth Engine Director

Cisco Systems Inc.
Chicago, IL 60602

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