The CX Go To Market manager will help drive the strategy, analysis and execution of our new SaaS-based, lifecycle support service offers. Responsibilities include:

• Coordinating field introduction and adoption of new portfolio offers; evangelizing them to Sales, Delivery, and Partner leadership teams
• Defining offer sales motion aligned to broader sales plays and global sales efforts
• Building offer positioning guidance; partner messaging; value proposition; sales segmentation; and route-to-market strategy in concert with Product Management, Sales, Marketing, and Partner organization
• Supporting sales & partner enablement strategy; assist with enablement collateral creation and early field training
• Accelerating customer acquisition by partnering with Sales and Product Management on customer identification & qualification for new offers
• Coordinating communications strategy for the new offer to the field, in line with GTM strategy and global communications plan
• Driving improvements in the offer & GTM by collecting and communicating feedback from Sales, Delivery, partners, and customers
• Owning the offer pipeline process (methodology/metrics/review cadence/tools) and driving efficiency in pipeline management
• Providing escalation support on sales, partner or operations (e.g., deals desk/war room) issues with the new offer
• Supporting GTM efforts to craft effective compensation/incentives for field teams and partners

Who Youll Work With

• Cisco Customer Experience (CX) is one of Ciscos fastest growing organizations, and the CX Go-To-Market (GTM) team is at the forefront of redefining how Cisco's digital services portfolio delivers value to our customers & partners. By bridging the gaps between product management, product engineering and sales, CX GTM is instrumental in ensuring the successful introduction of these industry-leading and differentiated offers.

Who You Are

• At least 6 years of experience in business, sales, or consulting with a strong track record of progressive experience and responsibility.
• Familiarity with go-to-market principles; some experience in product management, marketing, customer success, or operations/finance helpful
• Strong enterprise IT experience is highly desirable. Knowledge of Cisco products & services is helpful.
• Extensive cross-functional experience across a variety of roles like sales, strategy, business development, partnerships/alliances, consulting, project management, and services delivery
• Acumen in business, change management, and analytical capabilities with a passion for technology
• Problem solver who can quickly prioritize and execute action plans
• Strong written & verbal communication skills and the ability to work effectively with Cisco senior leadership
• Ability to influence others and enlist their help on a variety of constantly evolving priorities
• Desire to continually learn and improve approaches and methodologies
• Comfortable under pressure in fast-paced and exciting environments
• Highly productive collaborating remotely with others; ability to be flexible working with peers across multiple time zones
• Positive, team-oriented attitude
• Bachelors degree required, MBA a plus