23 days old

CX GTM Manager

Cisco Systems Inc.
Carolina Shores, NC 28467

The CX Go To Market manager will help drive the strategy, analysis and execution of our new SaaS-based, lifecycle support service offers. Responsibilities include:

  • Coordinating field introduction and adoption of new portfolio offers; evangelizing them to Sales, Delivery, and Partner leadership teams
  • Defining offer sales motion aligned to broader sales plays and global sales efforts
  • Building offer positioning guidance; partner messaging; value proposition; sales segmentation; and route-to-market strategy in concert with Product Management, Sales, Marketing, and Partner organization
  • Supporting sales & partner enablement strategy; assist with enablement collateral creation and early field training
  • Accelerating customer acquisition by partnering with Sales and Product Management on customer identification & qualification for new offers
  • Coordinating communications strategy for the new offer to the field, in line with GTM strategy and global communications plan
  • Driving improvements in the offer & GTM by collecting and communicating feedback from Sales, Delivery, partners, and customers
  • Owning the offer pipeline process (methodology/metrics/review cadence/tools) and driving efficiency in pipeline management
  • Providing escalation support on sales, partner or operations (e.g., deals desk/war room) issues with the new offer
  • Supporting GTM efforts to craft effective compensation/incentives for field teams and partners

Who Youll Work With

  • Cisco Customer Experience (CX) is one of Ciscos fastest growing organizations, and the CX Go-To-Market (GTM) team is at the forefront of redefining how Cisco's digital services portfolio delivers value to our customers & partners. By bridging the gaps between product management, product engineering and sales, CX GTM is instrumental in ensuring the successful introduction of these industry-leading and differentiated offers.

Who You Are

  • At least 6 years of experience in business, sales, or consulting with a strong track record of progressive experience and responsibility.
  • Familiarity with go-to-market principles; some experience in product management, marketing, customer success, or operations/finance helpful
  • Strong enterprise IT experience is highly desirable. Knowledge of Cisco products & services is helpful.
  • Extensive cross-functional experience across a variety of roles like sales, strategy, business development, partnerships/alliances, consulting, project management, and services delivery
  • Acumen in business, change management, and analytical capabilities with a passion for technology
  • Problem solver who can quickly prioritize and execute action plans
  • Strong written & verbal communication skills and the ability to work effectively with Cisco senior leadership
  • Ability to influence others and enlist their help on a variety of constantly evolving priorities
  • Desire to continually learn and improve approaches and methodologies
  • Comfortable under pressure in fast-paced and exciting environments
  • Highly productive collaborating remotely with others; ability to be flexible working with peers across multiple time zones
  • Positive, team-oriented attitude
  • Bachelors degree required, MBA a plus


Posted: 2021-02-01 Expires: 2021-03-03

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CX GTM Manager

Cisco Systems Inc.
Carolina Shores, NC 28467

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