30 days old

Cybersecurity - Service Now, Senior Manager

Charlotte, NC 28202

A career in our Security Architecture practice, within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. Youll play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.In joining, youll be a part of a team that helps organisations design and create sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Take action to ensure everyone has a voice, inviting opinion from all.
  • Establish the root causes of issues and tackle them, rather than just the symptoms.
  • Initiate open and honest coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Develop specialised expertise in one or more areas.
  • Advise stakeholders on relevant technical issues for their business area.
  • Navigate the complexities of global teams and engagements.
  • Build trust with teams and stakeholders through open and honest conversation.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Minimum Years of Experience:
7 year(s)

Preferred Qualifications:

Preferred Fields of Study:
Information CyberSecurity, Information Technology, Computer and Information Science, Computer Engineering

Certification(s) Preferred:
  • ServiceNow Administrator
  • ServiceNow Implementation Specialist
  • ITIL Foundation

Preferred Knowledge/Skills:

Demonstrates intimate level knowledge with, and/or a proven record of success directing efforts in the technical aspects of project delivery and solution delivery including:

  • Participating as a key member of the implementation project team;
  • Leading development activities by collaborating on design and directing the technical solutions to be implemented on a project;
  • Mentoring field resources in implementation methodology, configuration and industry leading practices for the ServiceNow application suite;
  • Demonstrating hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;
  • Working with Service Management Consultants to build the system from specific client requirements;
  • Documenting design, specific solutions, and client-facing materials;
  • Documenting custom solutions and internal materials;
  • Configuring proof-of-concept and demonstration solutions to support sales and other related efforts;
  • Driving continuous improvements for implementation methodology and service offerings; and,
  • Building internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery.

Additional application instructions

The Senior Manager brings a blend of technical and process capabilities to each project.Technical capabilities include a thorough understanding and creative uses of the ServiceNow platform, integrations, infrastructure, and network security protocols.Process capabilities includes technical implementations of Service Management processes inclusive of Infrastructure Library (ITIL) framework. The Senior Manager interacts directly with client sponsors, stakeholders, and technical resources.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.


Posted: 2020-01-19 Expires: 2020-02-19

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Cybersecurity - Service Now, Senior Manager

Charlotte, NC 28202

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