1+ months

Data & Reporting Coordinator

Wheeling, WV 26003

Orrick currently has an opportunity at the Global Operations & Innovation Center ("GOIC") in Wheeling WV for a Data and Reporting Coordinator in our Marketing department.

What you will do: You will be responsible for centralizing data in support of the firm’s Key Client Relationship (CR) program. The position will manage data capture, data entry and data management in relation to the clients and Orrick participants in the CR Program.

You will collaborate across all departments within Orrick including Digital Marketing, Research, Finance and IT, aligning the needs from Client Relationship Teams, Leadership Teams and Relationship Partners and work closely with Marketing, Sales and Communications.

Your Data & Reporting Responsibilities include:

  • You will be responsible for centralizing data in support of Client Relationship (CR) program, including team management and data entry/coordination, various program trackers, internal client portal client pages, client teams, contacts & distribution lists, client relationship summaries and reporting.
  • You will capture and coordinate critical data and key client touchpoints, including client activities including reminders for follow-up and data pulls.
  • You will manage updates to Firm’s contact management system (InterAction), in coordination with the Digital Marketing team, to ensure accurate and updated Program-Level, Client-Level, and Individual information.
  • You will independently perform periodic reviews of client data to ensure accuracy and reflect changes in client information. Coordinates with various Firm departments such as Web Engineering, Research & Information, New Business and Conflicts, Knowledge Management and Financial Reports teams to keep client pages and data base information current.
  • You will assist with the creation, updates and maintenance of the firm’s CRM-based client contacts and mailing lists in relation to CR clients.
  • You will coordinate client updates across Firm departments and systems to ensure synchronicity among databases.
  • You will recommend improvements to data acquisition and maintenance processes to improve data accuracy within CR systems.
  • You will use ServiceNow reporting on pitches, events and projects related to the CR program.
  • You will gather data through communication with Relationship Partners and Client Team members.

Your other duties and responsibilities, as assigned, but are not limited, to will be:

  • Responsible for generating ad hoc data reports.
  • At the request of client relationship managers, attend core team meetings to help capture action items and key data points.
  • Assist in driving end-user adoption and adherence to firm data entry and normalization practices through documentation and collaboration with firm learning and development team.
  • Liaise with the Research & Information team to brief in requests from the client teams and monitor progress.
  • Bachelor’s degree, or currently working to fulfill requirements to receive degree from an accredited college/university is preferred or equivalent work experience. Coursework in business administration, data science, systems technology and/or management strongly preferred.
  • Proficiency in Microsoft Office with a strong background in Excel and PowerPoint.
  • We require you to have excellent analytical and organizational skills and excellent written and verbal communications skills.
  • Strong ability to be responsive, balance competing needs and continually prioritize.
  • Ability to work both independently and collaboratively in a client service-focused dispersed/remote team environment.
  • You will showcase your critical thinking and problem-solving skills as well as extraordinary attention to detail required.
  • Do you handle multiple tasks, concurrent projects and contending priorities with ease? Utilize your abilities while maintaining calmness and thoughtfulness in a high-volume and dynamic service organization.
  • We need someone with a strong sense of accountability and proven ability to take ownership of projects and responsibilities.
  • Commitment to learning new software programs used at Orrick such as Joinder, InterAction, ServiceNow, NetDocs, CMS, NBI, Foundation, Portal and eReports.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. Financial Times has selected Orrick as the Most Innovative Law Firm in North America from 2016-2018 and named us runner-up in 2019. The American Lawyer gave the firm its first Legal Innovation Award and in 2019 recognized us for “Best Use of Technology.” For the fifth year in a row, Fortune named Orrick to its 2020 list of the 100 Best Companies to Work For. Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company.

Orrick offers a collaborative work environment, competitive salary, and excellent benefits, including lots of extra perks like free biometric screenings, paid time to participate in community service activities and the day off for your birthday.

Our GOIC in Wheeling, West Virginia, is home to more than 300 members. Established more than a decade ago, it was the first centralized administrative operation in a major law firm. Our GOIC location is within commuting distance of the greater Pittsburgh area and Ohio Valley, including: Pittsburgh, Carnegie, Moon, Robinson, Cranberry, Green Tree, Mt. Lebanon, Bethel Park, Southpointe, Bridgeville, McKees Rocks, Upper St. Clair, McMurray, Canonsburg and Washington; St. Clairsville, New Martinsville, Cambridge and the Weirton-Steubenville metro area.

Please visit www.orrick.com for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at www.orrick.com/Careers.

No phone calls please.

We are an Equal Opportunity Employer


Posted: 2020-09-17 Expires: 2020-11-14

We focus on serving the Technology, Energy & Infrastructure and Finance sectors globally. Clients worldwide call on our teams for forward-looking commercial advice on transactions, litigation and compliance matters. We bring distinctive quality, teamwork and value to the table – and innovate in everything we do.

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Data & Reporting Coordinator

Orrick, Herrington & Sutcliffe LLP
Wheeling, WV 26003

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