1+ months

Data Scientist - CX Americas Analytics

Cisco Systems Inc.
Oregon, OH 43616
  • Jobs Rated


Organizations that deliver great customer experiences will realize true business impact through better operating efficiencies, improved customer loyalty, and growth. The Customer Experience (CX) Transformation and Technology Group (TTG) organization accelerates our customers success and generates profitable growth for Cisco and our partners, by delivering the best Customer Experience in the industry.

Ciscos CX Americas team is hiring a Data Scientist to accelerate predictive modeling and analytics in Cross-Domain solutions. The vision for the team is to demonstrate the best in class analytics products to define and accelerate delivery of solutions to drive growth and customer adoption, while also looking to the future for fee-based analytics products for our customers.

Our mission is to define some standard methodologies and help to develop new software solutions using Data Analytics, Machine Learning (ML), and Artificial Intelligence (AI). The size, diversity, and richness of our Customers data are simply unmatched.

As a Data Scientist you will craft the overall future of CX customer-facing analytics and insights, collaborating with cross-disciplinary teams. You will make an impact while solving relevant problems and crafting new design patterns and paradigms. Join our outstanding CX team, and you'll get to work with some of the best and most experienced Automation and Analytics specialists.


  • Collaborate as part of the Technology and Transformation Cross-Domain team to deliver best practices for analytics solutions in cross domain projects.
  • Synthesize customers business needs and build models to describe the requirements
  • Work closely with account teams and customers to understand and validate use cases like, Cisco Mobility Network Analytics, 5G Network Slicing, Network Assurance and expand to other domains like Enterprise Datacenter
  • Partner closely with data engineers and architects to craft and deliver scalable data models
  • Develop and deliver data-driven insights and recommendations for our partners
  • Create thoughtful and well-structured concept models and prototypes
  • Work cross-functionality on executing our analytics services roadmap
  • Partner with CX Product Management and delivery teams to ensure a scaled offer is confirmed for the Americas market.


  • You have experience with identifying a business problem and solving it through data driven insights.
  • You have experience in building requirements to improve data gathering for analytics purposes.
  • You have experience to Perform, Support and Lead all aspects of Functional Data Engineering strategy, Data Integration and Reporting, and building the Data Visualization(s).
  • You are highly motivated, a self-starter, willing to continually learn new solutions, platforms, and able to work in a fast-paced environment.


An agile, pragmatic, and hardworking engineer with a tailored experience in providing simple and intuitive visualization of sophisticated and intricate datasets for web and mobile applications. You love technology, innovation, and building products at scale.

You hold a Ph.D. or M.S. in computer science, Machine Learning, Statistics, or other data-science related field. You can demonstrate a consistent track record in the following areas:

  • Solid understanding (5-10 years) of a variety of machine learning & Statistics techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
  • Ability to explore large datasets and find key descriptive and inferential properties in large and diverse datasets. Identify patterns and interactions in the data, and to clearly articulate impact of such data properties on proposed use cases
  • Strong programming skills in Python/R, with an ability to manipulate large and complex datasets using distributed computing technologies (e.g., Apache Spark)
  • Strong working experience developing classification and regression models on large datasets, leveraging skills: Regression (Linear, Decision Tree ) / Classification / NLP / DL NN / AutoML / RNN LSTM / Clustering / PCA / Filter Methods / Wrapper Methods / Hyper Parameter Search / Cross Validation / Multivariate Time Series Analysis / Trend Analysis / Anomaly Detection
  • Experience with DB: TimeScale / Postgres / NoSQL / Mongo
  • Experience with notebooks like Jupyter / Google Collab / Kaggle
  • Experience with CUDA (Compute Unified Device Architecture)
  • Experience building ETL workflows and using datasets from multiple source systems
  • Excellent quantitative, analytical, and communication skills; experience working with other mathematicians, scientists, or engineers is required
  • Excellent English spoken and written skills is required
  • Good written and verbal communication skills, and comfortable communicating findings to exec level audience and translating data into understandable documents.


  • Should have experience in storytelling with data in form of visuals
  • Certification in Machine Learning / Data Engineering / Data Science is a plus.
  • Domain Knowledge of data systems Services and Telemetry is preferred.
  • Software development methodologies (agile/scrum) and tools (unit and system testing, code reviews, CI/CD pipelines
  • Experience analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Coremetrics, Adwords, Crimson Hexagon, Facebook Insights, etc.
  • Experience visualizing/presenting data for partners using: Periscope, Business Objects, D3, ggplot, etc.
  • Familiarity with Scala, Java or C++ is an asset


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! 

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Jobs Rated Reports for Data Scientist

Posted: 2020-10-07 Expires: 2020-12-20

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Data Scientist - CX Americas Analytics

Cisco Systems Inc.
Oregon, OH 43616

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Data Scientist
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