4 days old

DCRS Technical Leader

Cisco Systems Inc.
Carolina Shores, NC 28467

What You'll Do

We are a team of Technical Leaders that requires the highest level of technical ability, innovation, and analytical skills.

  • Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution.
  • Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.
  • Effectively utilizes lab setups to debug broad and complex problems and submit complete and correct CDETS reports and monitors reports of other engineers for quality in areas of expertise
  • Provides input to Engineering and product organizations on future product development.
  • Provides systems/product training both internally and externally. Develops intellectual property and innovates within the strategy to create new service capabilities
  • Provides impact across all Technical Leader functional areas:
    •   Customer Problem Resolution: Case Reviews, CAP, RRR for example
    • Innovation: Automation (BDB/BORG), Patents, RFCs for example
    • Engineering Partnership: CER, Serviceability, New Product/Feature Incubation, Field Quality/Top Issues for example
    • Content Development: Techzone, CCO (White Papers), SCIM, ICCR, BDB Communities, CCIE Development for example
    • Talent Development: Leadership Programs/Mentoring, Drive Accountability and Culture, Self Development for example

Who You'll Work With
This team primarily provides technical leadership to TAC delivery teams in the region, which includes incubation of new products and services.  You will be collaborating with TAC delivery teams, product BUs, Advances Services, TS Product Management, Acquisition Integration, Sales and Service Readiness teams to drive scalability of new products and solutions.  Work with Global Technical Leader team and GTAC Technology Office to drive grass roots innovation.

Who You Are
We need a team player and natural innovator that can drive improved customer experiences with products, technologies, and solutions by demonstrating technical excellence, collaboration, and ownership in all aspects of customer problem resolution. Focus should be on complex, interdependent, highly visible customer issues that have broad impact. Serve as a cross-functional technical advisor by utilizing depth and breadth of knowledge to drive customer success. Are you an active leader in this evolution?

Minimum Qualifications

  • Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
  • 5 or more years of customer support experience, including expert analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
  • Expert level knowledge of Nexus Switching platforms and NX-OS and all related technologies and protocols including (but not limited to) VxLAN, Routing Protocols (OSPF, RIP, EIGRP, BGP, IS-IS), Segment Routing, Fabic Path, vPC, OTV, CFS,
  • Expertise with ASIC-level debugging
  • In-depth knowledge of NX-OS architecture including component-level interaction, software-to-hardware programming, and internal packet forwarding.
  • Expert knowledge of Data Center industry, products and protocols
  • Knowledge of Linux (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc)
  • Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
  • Excellent verbal and written communication skills
  • Innate crisis management skills and ability to handle critical customer issues/problems
  • Experience interacting with customers/partners or in a client facing role.
  • BS in a technical field (CS/EE preferred) or equivalent; 5-7 years of relevant experience
  • Programming skills (Python, Linux, Shell Scripting)
  • Troubleshooting experience using wireshark, tcpdump, finisar or other protocol analyzers
  • Cisco Certifications: CCNP/CCIE DC, VCP-DCV, RedHat, MCSE, AWS, HP, IBM, Dell Server Support certifications (strongly desired)

Desired Skills

  • Able to determine problems and deliver new solutions with a high level of customer satisfaction and has the ability to determine root cause and resolution for previously unknown problems
  • Ability to work effectively with and provide guidance to other members by determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TL and CSE delivery teams
  • DevOps/NetDevOps, Automation



Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 


Posted: 2021-04-07 Expires: 2021-05-07

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DCRS Technical Leader

Cisco Systems Inc.
Carolina Shores, NC 28467

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