1 day old

Deal Desk Analyst

Five9, Inc.
San Ramon, CA 94583
Deal Desk Analyst


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


To complement our rapid growth, we are actively sourcing for a full-time Deal Desk Analyst who loves working with Sales, Finance, and other various departments to close deals.


This individual is responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.


Key Responsibilities

  • Act as a sales-facing subject matter expert on process, policy, and pricing related matters

  • Assist sales teams in creating and positioning complex orders

  • Act as liaison between sales and other key stakeholders involved in the deal structuring process (e.g. Sales Operations, Accounting, Order Management, Legal, Product Marketing, etc.)

  • Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field

  • Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives

  • Act as a system power user for all SFDC and answer questions before escalating for assistance

  • Active involvement for operational process improvements to increase the effectiveness of the Deal Desk

  • Continuously improve our ability to respond to the needs of Sales, Partners, and Customers

  • Active involvement and support for special projects as needed

  • Help ensure Best Practices are being implemented

Key Requirements

  • Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment

  • Proficient with Microsoft Excel

  • Salesforce.com Power User

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.



Our headquarters are located in the beautiful Bishop Ranch Business Park in San Ramon, CA.


Posted: 2020-12-02 Expires: 2021-01-01

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Deal Desk Analyst

Five9, Inc.
San Ramon, CA 94583

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