24 days old

Delivery Execution Specialist

Atlanta, GA 30303
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003C/strong\u003E\u003Cbr /\u003E The primary purpose of the Delivery Execution Support Specialist is to support stores, Home Depot internal partners and carriers with issues relating to home delivery. The specialist is responsible for ensuring all tier 2 escalations are responded to within 45 minutes and are escalated to the appropriate vendor and/or carrier. \u0026nbsp;The specialist must be able to quickly identify any service trends and escalate to the appropriate internal or external partners. The specialist is also the primary contact for internal Home Depot teams concerning home delivery issues issues; expected to research, diagnose and escalate to appropriate vendor and or carrier\u003Cbr /\u003E\u003Cbr /\u003E \u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E 75%-Research \u0026 address escalated items \u0026 Tier 2 issues completely \u0026 timely. Escalate defect fix or enhancement needs as they are identified.\u0026nbsp;Primary contact for internal Home Depot teams concerning vendor compliance issues\u003Cbr /\u003E 15%- Provide support to the Delivery Execution Support coordinators related to their specific escalations\u003Cbr /\u003E 5%-Provide reporting to identity trends associated with service levels and New or Refresher training as needed to offshore or onshore users. Educate internal Home Depot users on the vendor compliance programs. Primary contact for internal Home Depot teams concerning vendor compliance issues.\u0026nbsp;\u003Cbr /\u003E 5%- Special projects/Adhoc requests\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E NATURE AND SCOPE\u003Cbr /\u003E\u003C/strong\u003EThis position reports to a Supervisor of Manager Logistics\u0026nbsp;\u003Cbr /\u003EThis position has no Direct Reports\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003Cbr /\u003E Environment:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Travel:\u0026nbsp;\u003C/strong\u003E\u003Cbr /\u003E Typically requires overnight travel less than 10% of the time.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cstrong\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EYears of Relevant Work Experience:\u0026nbsp;\u003C/strong\u003E2 years\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPhysical Requirements:\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EAdditional Qualifications:\u003C/strong\u003E\u003Cbr /\u003E\u003Cbr /\u003EIntermediate proficiency in Microsoft Excel \u0026 Access\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EPreferred Qualifications:\u003C/strong\u003E\u003Cbr /\u003E- IPR Replenishment experience\u0026nbsp;\u003Cbr /\u003E- Advanced Excel, Access proficiency\u0026nbsp;\u003Cbr /\u003E- SQL\u003Cbr /\u003E\u003Cstrong\u003E\u003Cbr /\u003EKnowledge, Skills, Abilities and Competencies:\u003Cbr /\u003E\u003C/strong\u003E- Strong decision making and problem solving skills\u0026nbsp;\u003Cbr /\u003E- Ability to lead and manage cross functionally\u0026nbsp;\u003Cbr /\u003E- Strong organizational, analytical and customer service skills\u0026nbsp;\u003Cbr /\u003E- Ability to handle and prioritize multiple tasks\u0026nbsp;\u003Cbr /\u003E- Outstanding written and verbal communication skills\u0026nbsp;\u003Cbr /\u003E- Effective interpersonal and problem solving skills\u003C/div\u003E


Posted: 2020-06-11 Expires: 2020-07-11

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Delivery Execution Specialist

Home Depot
Atlanta, GA 30303

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