27 days old

Delivery Partner Executive

Multiple Cities, Multiple
  • Job Code

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction. They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW). They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations.
They also:
  • Provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
  • Manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
  • Manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.
  • Support the Project Executive (PE) in identifying growth opportunities and contract profitability.
  • Own quality for service provided by the delivery organization and is are responsible for tracking and reporting on service level performance.
Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.

Required Technical and Professional Expertise
  • Primary contact for the Project Executive (PE) on service delivery.
  • Responsible for managing to approved budget (for cost for service delivery).
  • Manage projects/programs (IBM PM Certified or working toward certification).
  • Responsible for contract Service Level Agreements/Objectives (SLA/SLO)s.
  • Major contribution to overall client satisfaction for delivery organization.
  • Address performance in troubled service line/units to achieve productivity objectives.
  • Proactively manage business controls (audit readiness).
  • Provide input of key documents into project/account repositories.
  • Lead weekly/monthly status meetings with IBM team and customer.
  • Global delivery - leverage across organizations, competencies, and geographies.
  • 2-3 years in a similar high demanding environment (Financial or Industrial )
  • English language knowledge

Preferred Technical and Professional Expertise
French Language knowledge

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-09-17 Expires: 2019-10-17

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Delivery Partner Executive

Multiple Cities, Multiple

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