11 days old

Delivery Project Executive

Bursa, Bursa 16040
  • Job Code


Your Role and Responsibilities
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience its what IBMers do. As we tackle the worlds biggest challenges, our company continues to grow, were looking for talented professionals to join us in this new era.

Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the worlds top business and technology professionals.

The role is responsible for Service Delivery across the assigned account. The DPE works with the Project Office and delivery organization as a primary point of contact for client requirements and expectations with regard to Service Delivery & Operations and ongoing project excluding Transformation projects.

Job Description:
  • Provide Account Leadership for overall service delivery as per contract for all infrastructure domains covering Systems Operations, Networking, Service Management including IPC & monitoring, Security Operations and Workplace competencies and direct teams to meet contract deliverables such as SLAs, defined/agreed KPI with the client and other related deliverables as agreed with the client from time to time.
  • Manage account cost, project schedules and project deliverables as they relate to the delivery organization including IBM resources and coordinate with client resources to deliver services and solutions to support the client organization and ensure timely delivery of project milestones/deliverables.
  • Own quality of services provided by the delivery organization and be responsible for tracking and reporting on end to end service level performance.
  • Provide Expert level knowledge as required across PM methodologies, emerging technologies and technical solutions pertaining to client needs in consultation with the Account Chief Architect and must have the vision and the ability to influence the clients' actions.
  • Responsible for Compliance as per laid down guidelines and ensure audit readiness at all times.
  • Ensure team is continuously developed and skills updated to be able to meet the delivery requirement including niche skills.
  • Plan and implement Continuous Improvement Program to improve the quality of services provided and to attain Delivery Excellence.
  • Conduct weekly reviews of various Service Delivery domains including Application domain to ensure the team is guided to achieve & maintain the required service quality.

Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.

Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.

Problem Solving:
Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.

Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.

Impact on Business/Scope:
Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.

Required Technical and Professional Expertise
  • N/A

Preferred Technical and Professional Expertise
  • N/A

About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking.If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS isthe place for you!

Your Life @ IBM

About IBM

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-08 Expires: 2019-12-08

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Delivery Project Executive

Bursa, Bursa 16040

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