30 days old

Deputy Operations Lead (Government) Buckley AFB

Denver, CO 80204
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Department of Defense. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.

Our Defense Team supports our Nations warfighters, providing, operating and assuring critical network and voice services for the full spectrum of military operations.

Assist the Base Ops Lead with overseeing the overall success of AT&Ts Network as a Service delivery and life cycle operations at the Air Force Base level. Interface with military site leadership and site contract operations, including interacting with managers of different areas of the organization, presenting findings to stakeholders and higher management as well as training and supervising new employees and tracking and measuring staff performance. Support the On-Site Lead Engineer with NaaS technical solution implementation; program design reviews, oversight of telecom equipment installs and operations, systems, facilities; interact with tenant organizations

Job Duties/Responsibilities:
  • Manage implementation of NaaS architectural solution at the base level
  • Support Base operations across Active Duty, Air Natl Guard, Reserve missions
  • Drives process improvements based on Air Force experiences and recommendations for service assurance.
  • Prepares and implements service improvement action plans as required.
  • Interacts with multiple levels of internal, vendor, and Air Force key personnel regarding service performance.
  • Serves as customer advocate and escalation point of contact for service performance issues.
  • Responsible for meeting all operations service levels, including incident management, problem management, change management, and availability.
  • Provides operations reports to Air Force, including performance for SLOs, chronic issues, and remediation plans.
  • Determines appropriate configurations of telecommunications hardware and software to ensure the desired performance of telecommunications equipment.
  • Attends meetings, conferences, task forces, committees, events, etc. to provide and receive updated information, work in unity with the Air Force and other agencies with similar telecommunication equipment and system interests, and assure the organizations position is represented.
  • Researches, gathers and compiles relevant technical information to enhance, modify and maintain assigned networks and telecommunications systems.
Required Clearance:
Must be a US Citizen and possess or be able to obtain TS /SCI (#none)

Required Qualifications:
  • Bachelors degree, experience in DoD base level IT and facilities management. 10+ years in leading commercial or DoD teams in IT communications discipline
Desired Qualifications:
  • Thorough knowledge of Microsoft Windows operating systems (OS) administration and associated hardware.
  • PMP, or Prince2 certification
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V



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Posted: 2020-05-01 Expires: 2020-06-28

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Deputy Operations Lead (Government) Buckley AFB

AT&T
Denver, CO 80204

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