29 days old

Design Ops Lead - Digital Growth and Commerce

New York, NY 10007
  • Job Code

Thomas J. Watson said it best: Good design is good business. Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
The Digital Growth and Commerce team sits at the and epicenter of IBMs digital re-invention. We are relentless change makers, dreamers and pioneers literally designing the digital future of IBM. And we get the job done. If you want to be part of the team that is re-inventing one of the most storied brand on planet Earth, this is the job for you.


The Design Ops Lead will work directly with the Digital Growth and Commerce Head of Design to ensure the Design team is working at peak performance so it can drive the change needed at IBM. You have a background in Design, but you are also relentlessly organized, and love to help people to be their very best. You are ravenous in your pursuit of quality and brilliant outcomes, but you never forget that joy always has to be part of the equation. You are most comfortable counseling design leadership through key decisions, but dont develop an attitude if you suddenly have to mop up a mess. After all, were making something brand new; were bound to create a few messes along the way.

Work directly with Head of Design and Design Leadership team to manage and execute key strategic initiatives.
Manage key meetings including design critiques and design playbacks to ensure efficiency of team and stakeholder buy-in
Manage financial budget, expenses and approvals for Design team, as well as contractor processes
Design and orchestrate recruiting and hiring process across 3 key location (NYC, Austin, Raleigh), including but not limited to ensuring candidate has seamless, quality experience at IBM and hiring and interview process leads to the best candidates joining IBM
Create and operationalize Designer onboarding process
Drive multi-dimensional comms strategy and execution to ensure stakeholders are aware of value Design team is bringing
Drive greater efficiency and quality throughput of Design team through constant improvement of work processes and methodologies
Ensure team is using optimized design, research and delivery toolset by organizing continual, coordinated new tool evaluation program, and managing assets and applications across team
Drive Design team performance through active management of learning, skills training and badging program
Promote a culture of radical creativity, performance and fun!

Work Location: New York, New York (On-site Only - No Remote work) Relocation assistance not available at this time.
Keywords: Design, Design Ops, Design Operations, Digital Design, Design Management

Required Technical and Professional Expertise
5-7+ years of hands-on digital design experience
Proven expertise in both Agile delivery frameworks and tooling, and industry standard design tools
Proven experience delivering and managing operational efficiency for a growing Design team in a complex organization

Preferred Technical and Professional Expertise
You are a clarity fetishist. You are comfortable with complexity, and always drive to clarity
You are a change manager. You have experience driving positive change and elegant evolution in a large, global organization
You get the job done. And people also love you for it.

About Business Unit
At IBM Cognitive Applications, we build open applications that unlock the power of data for clients, partners, and developers. Running on top of IBM's unique Hybrid, Multicloud and AI infrastructures, these applications work across horizontal domains and bring our technology to life for end users. Cognitive Applications unit includes: Digital Growth and Commerce, Watson Customer Engagement, Watson IoT, Watson Media and Weather, Talent & Collaboration, and IBM Developer teams.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world. What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


  • Computers Software and Hardware
Posted: 2019-09-15 Expires: 2019-10-15

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Design Ops Lead - Digital Growth and Commerce

New York, NY 10007

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