19 days old

Design Research Operations Lead - Duo Security

Cisco Systems Inc.
Austin, TX 78701

Duo Security, now a part of Cisco, is the leading provider of Trusted Access security and multi-factor authentication delivered through the cloud.


Duos mission is to make security simple for everyone. We were born from a hacker ethos and a desire to make the Internet a secure place. We believe in empowering people to follow their passions inside and outside of the office and enable every employee to bring their whole self to work.


Our team is our secret weapon. We run the spectrum from artists to analysts, low-key to high energy, and bring together a diversity of skill sets, experiences, and perspectives to solve what we consider to be the world's most pressing geopolitical challenge transforming the security industry as we know it. Together we build solutions that are easy, effective, trustworthy, and enduring. And thats why we are the most loved and trusted company in security.


What youll do

The Product Design Team at Duo has a big impact on the product and business by deeply understanding who our customers are their needs, motivations, and goals   and framing product decisions from their point of view. Qualitative research methods used by product designers and design researchers are a critical part of our process, and we need to build in more operational support as we continue to grow the team.


As a Design Research Operations Lead, youll support an enthusiastic and impactful team in our user research activities and help us do our work more effectively and efficiently. Youll identify opportunities to mature the research ops practice as well as support the design research team with resources and tools. You will work closely with the design research team to identify priorities and build relationships with teams across the organization to deliver results.


In this role, youll also build relationships with our customers and ensure they have a positive experience as research participants. You will manage our user research recruits database both by sourcing new research participants and updating participant data and will coordinate our user recruiting process, including screening, choosing, scheduling, and sending consent forms and thank yous.


During projects, you will provide critical support to design researchers by managing the logistics of interviews, presentations, and workshops. When needed, you will also assist researchers and designers with research activities such as note-taking, transcribing, and organizing and synthesizing data. You will also contribute to our content and knowledge management by keeping our research project database organized and up-to-date and assisting researchers in developing design research-related educational content, tools, and templates.


This role will provide critical support for our entire Product Design team and enable us to continue to learn about Research and Design Operations and work to incorporate best practices for tooling, resources, and education

Skills you have

  • Ability to identify opportunities, suggest solutions, and drive change

  • A strong focus on customer relationship management and ensuring customers have a positive and engaging participant experience

  • Experience with user research recruiting and scheduling, and project management

  • Understanding of qualitative user research process. Previous user research experience is a plus.

  • Excellent written and verbal communication skills

  • Highly collaborative approach for work on a cross-functional team

  • Desire to improve business processes and incorporate best practices for Design Operations

3 reasons you should apply...

  • You are organized and highly motivated, with an ability to prioritize opportunities and get stuff done

  • You want to help support others in their work and work in a collaborative team to achieve big results together

  • You love to learn in a fast-paced environment with varied and engaging projects

Duo is committed to cultivating and preserving a culture of inclusion and connectedness. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and Duos achievement as well. In recruiting for our team, we welcome the unique contributions that all potential candidates can bring in terms of their education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, color, religion, disability, sexual orientation and beliefs.


If this role sounds exciting to you, we encourage you to apply even if you dont meet all 100% of the description or qualifications. Finally and most importantly, we are a proud Equal Opportunity Employer.


Posted: 2021-02-10 Expires: 2021-03-12

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Design Research Operations Lead - Duo Security

Cisco Systems Inc.
Austin, TX 78701

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