1+ months

Designated Service Manager / Technical Expert- Collaboration

Cisco Systems Inc.
Carolina Shores, NC 28467

What You'll Do

The Customer Experiences High Value Services (CX HVS) team is at the state of the art of the global shifts to outcomes, cloud consumption and digitization. Were transforming companies by partnering with clients to deliver business outcomes that connect people, process, data and things into creative interactions and experiences.

You will support customer onboarding, technical adoption, incident and customer concern management, and quarterly technical reviews. The DSM also provides enthusiastic support associated with integrating the Application Software into the Customers IT environment, and ongoing guidance to Customers help desk personnel in providing internal support.

Who You'll Work With

Join this exciting, global team providing high touch support of Enterprise-level Cloud Services. In this critical customer facing role, you will be working with voice, video and data conferencing solutions including Webex Meetings, Webex Teams, Webex Calling, and Jabber, as well as Unified Communications technology.

Who You Are

You can showcase technical and customer service skills at a global level, to not only resolve customer issues, but also show understanding and empathy to build relationships, and promoted industry leading customer satisfaction. You're energetic, motivated, with a positive outlook to make suggestions and work with the team to build customer confidence.

Minimum Qualifications

  • You have achieved a BS Information Technology, Computer Science or equivalent
  • You have 3-5 years experience in a Customer Support or Technical Support related position
  • You possess working Knowledge of Cisco Collaboration Technology (both Cloud and On-Prem)
  • You have experience with Telephony technologies (Conferencing Bridge, VoIP, Routing and Switching)
  • You're experienced in WebEx or equivalent voice/data conferencing services, Jabber and Webex Teams
  • You are a good communicator (written and verbal)
  • You are creative, self-motivated and self-directed
  • You possess strong process management skills
  • You are willing to work flexible hours, as required
  • You are organized, thorough and able to effectively lead customers and internal processes
  • You are able to handle after hours customers concern on a periodic basis

Preferred Skills

  • CCNA or CCIE
  • ITIL V3 Foundations Certificate (or higher)

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.



Posted: 2019-11-04 Expires: 2019-12-11

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Designated Service Manager / Technical Expert- Collaboration

Cisco Systems Inc.
Carolina Shores, NC 28467

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