1+ months

Digital Health Operations & Service PMO

Cambridge, MA 02139
Company Info

Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.  We are continually developing patient-centric solutions and significantly growing both our generic and specialty medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives. Join us on our journey of growth!

 

We offer a competitive benefits package including Medical, Dental, Vision, and Prescription coverage starting on the first day. We also offer Disability and Life Insurance, Paid Time Off, 6% match on the 401(k), Employee Stock Purchase Plan and Tuition Assistance. For more information on Teva, check us out at www.tevapharm.com or www.tevausa.com

Teva Digital Health team develops innovative digital products and supports them in the market place including Mobile apps, Web App and Cloud backend. The Digital Health Operations Service PMO plays an active role in Digital Healths quest to achieve an excellent patient experience and
operational efficiency through planning, monitoring, analyzing and reporting on our Product Operations.

 

Responsibilities include:
 Monitoring Operations and Service Delivery KPI and taking action as required
 Planning and implementing  operational processes improvements
 Working closely with the app & cloud-based application software products/project teams, Dev Ops, Quality, the Network Operations Center, and commercial teams
 Ensures a common view of our Operations improvement roadmap
 Manages and controls Healthcare providers service requests
 Building and maintaining a plan for the operations team to align with the business objectives
 Review existing processes & systems to ensure that they meet the needs our expanding user base.
 Analyze data to identify bottlenecks and operational improvement opportunities.
 Monitor SLA/OLA KPIs for both internal and external teams.
 Work with commercial teams to ensure complaint response & resolution times meet expectations.
 Measure & report to ensure continued excellent customer support satisfaction.
 Produce weekly visual reports on KPIs and other key metrics.
 Prepare for new product launches and drive continuous operational and service improvement.
 

 

Categories

Posted: 2020-05-12 Expires: 2020-07-31

Join us at the forefront of pharmaceutical research and production. With state-of-the-art facilities, highly skilled colleagues, and a high-powered organizational culture, Teva offers you countless possibilities to make a real difference in people's lives and add value to your career.

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Digital Health Operations & Service PMO

Teva Pharmaceuticals
Cambridge, MA 02139

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