21 days old

Director, Healthcare Technology Field Service Operations

Brentwood, TN 37027

Unit Description

You see opportunities rather than problems. Share your vision and inspire others.


Sodexos Healthcare Technology Management (HTM) segment is looking for a Director of Operations which will support both new sales and existing HTM business. This position will function as the lead over our Imaging and Biomedical Field Service teams to support and drive expansion, building a true Support Center of Excellence. This person will be responsible for the development and execution of a comprehensive Imaging and Biomedical Services strategy that incorporates both existing business and new growth. Regarding existing contracts, this individual will evaluate in-sourcing vs. outsourcing opportunities and initiate the conversion of existing service contracts, where applicable. This position will be responsible for developing/revising the program policies and procedures, as well as explore opportunities to capitalize on our purchasing strength.


The successful candidate will have the ability and responsibility to interact with client department directors and executives, HTM Client Executives, Regional VPs and other senior leadership on the strategic plan for our Field Service growth.


This is a critical position to create a real support function (Resources, partnerships, knowledge) in our Operational Excellence team to support services/opportunities that will be new to the Sodexo program. Some of the responsibilities of the Director of Operations will include:

  • New Sales and Existing HTM Business
  • Imaging/Biomedical Service Strategy & Delivery Plan (Local and National Level)
  • Imaging Program Policies & Procedures
  • In-sourcing vs. Outsourcing
  • Tools & Test Equipment
  • Shared Imaging/Biomedical Service
  • Site-based Imaging Service
  • Validation/Management of ISO Utilization
  • Large Loss Management/Review
  • Service Contract Review
  • ISE Recruitment
  • Annual Training Requirements
  • Support the ISO13485 certification

The ideal candidate may reside anywhere in the continental U.S., ideally in the Midwest or East, however he/she MUST live near a major airport.  The position will require up to 40 - 50% travel throughout the U.S.


Learn more about Sodexos Benefits 


Not the job for you?

At Sodexo, we have CTM positions at numerous client locations across the United States. Continue your search for CTM jobs.


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.

Position Summary

Responsible for providing operational support to existing and prospective client account's within a division or regional area within a division. Directs the support of one or more operational functions to support and to maintain compliance with the client contract. Aligns services in support of company or divisional initiatives. Provide services in support of the sales effort through feasibility studies, pricing, and quality service. Directs resources in response to client account needs and requests. Provides leadership and training to client accounts on operational subject matters. Supervises a team of operational/project support positions.

Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experienceBasic Management Experience - 7 yearsBasic Functional Experience - 7 years of experience in operationsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Posted: 2020-11-10 Expires: 2020-12-19

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Director, Healthcare Technology Field Service Operations

Brentwood, TN 37027

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