26 days old

Director of Client Performance Telecommute in Santa Ana CA

Santa Ana, CA 92701 Work Remotely
  • Job Code

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


The Director of Client Performance will play an important role in Optum's Risk Adjustment & Quality Prospective Programs to ensure that clients purchasing the Prospective Services meet or exceed their specific program goals.  This role will support the Field & Virtual teams who execute the prospective program with reporting, goal monitoring, client communication & strategy. 


You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities:

  • Review Analytics to Drive Action in the Markets to Achieve Client Performance
    • Review and Analyze available reporting
    • Develop insights and action plans
    • Answers the question daily - -Are we on track?-
    • Proactively communicates plans at national / regional / market levels both internally and externally
    • Present and roll out strategy to internal team; address questions, problem solving, provide ongoing direction and bring in client when needed for decision making
  • Liaison between client management and Provider teams
    • Go-To resource for operational questions
    • Work closely with the Ops team to drive the program to client timelines/goals
    • Meet with the Directors to provide ongoing updates on client strategies / activities
    • Work with Client Management to develop the program strategy
    • Work with Client Management to Build / Maintain / Report on the client goals and progress in a standard format (work plan)
    • Review the actuals vs. targets / goals with the Directors
    • Prepare information and present at quarterly business review and Strategy Meetings
  • Support Regional/Market Relationships
    • Attend market/regional meetings as needed
    • Escalate concerns/issues to Client Manager/Corporate client
    • Provide information / follow-up to requests from the plans during the meetings
  • Ensure Consistent Standardized Communication of Information / Reporting
    • Assist the clients in utilizing their reporting
    • Ensure each market is getting what they need for reporting for their client
    • Aid in building standardized Presentation / Reporting package for the client meetings
    • Standardize and deliver messaging around key timelines

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-10-27 Expires: 2020-11-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Director of Client Performance Telecommute in Santa Ana CA

UnitedHealth Group
Santa Ana, CA 92701

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