7 days old

Director of Product Management, Intellectual Capital

Cisco Systems Inc.
Carolina Shores, NC 28467

Who You Are

You are a Director Product Owner with 12+ years experience in delivering complex web applications and/or technical projects. Your focus will be on driving a company-wide initiative around Digital Intellectual Capital (IC) working with the Business Entities in product development as well as with Customer Experience teams. Having experience with Cisco services and customer success is a plus. Agility is part of your DNA, you thrive with change and can see the possibilities. You have experience with Iterative and agile methodology. You will work with CX teams to develop product strategy in support of the services needed for multiple capabilities, identifying requirements, key product coverage needs, gaps etc. You are strong communicator able to lead complex discussions to ensure all business requirements are collected and understood. You can collaborate and co-create sound, high impacting agile requirements that can be translated into user stories and a prioritized backlog / roadmap. You will manage the capabilities lifecycle which includes identifying new ways to support the business, opportunities to consolidate, optimize and re-use, evolve capabilities making them easy to use and drive automation. You are a good leader, excel in a team environment and have good communication skills. Most importantly you are self-driven.

You have experience in the following:

  • Software development, understand environments, automation and software delivery.
  • Understand systems required for creating reusable software, codifying and applying Intellectual Capital.
  • Experience with python, GO, XML, Regex, K8S, Docker, etc.
  • Bachelors degree in EE, CS or equivalent required.

What You'll Do

Your focus will be on driving a company-wide initiative around Digital Intellectual Capital (IC) working with the Business Entities in product development as well as with Customer Experience teams. Digital IC is focused on the creation of machine consumable IC that contains Cisco and industry knowledge to provide automated customer insights and to make available productivity gains in mean time to final resolution for Service Delivery and value-added insights into services offers. You will be responsible for the prioritization of solution and architecture requirements for new functionality, modernization of technology for Service Delivery and the unification of several capabilities that enables new business opportunities working with the Product Owner. The capabilities will be managed through their lifecycle to make continual improvements to drive value for customers and efficiency gains for our Services organization. You will engage with geographically dispersed stakeholders to understand complex requirements and implement them in products that are API, edge, and cloud solutions. You will engage with and establish collaborative sessions with Product Development to fully leverage existing IP and to engage the business entities in contributing IP. You will establish collaborative relationships to have regular sessions to establish priorities, determine and drive successes, and address challenges to drive CX Offer deliverables, efficiency gains in Service Delivery, and engagement with Product Development.

Who You'll Work With

CX Product Management team plays a pivotal role working collaboratively across the organization to deliver customer requirements that enable CX offer capabilities for customer, partner and employee interactions. As a Product Owner you will work cross functionally with other Product Managers, Business Units, Technical experts, and CX Engineering to prioritize digital IP requirement and solution requirements that enables business value for CX offers as well as efficiency gains in Service Delivery. You will work with creators and innovators to drive the Unified IP strategy for maximum reuse to enable the best customer experience and value. You will be responsible for translating business requirements into functional requirements for engineering. You will be part of an innovative team to capture high impacting customer and product requirements for Digital IP. The team works with Engineering to deliver capabilities for CX Service offers, CX Service Delivery and with Product Development. We deliver innovative capabilities for our customers in an agile environment. We take pride and ownership of our products. We work hard but have a lot of fun doing it.

Is it meaningful to you to work for a company that values employees? Because Cisco expresses employee value by offering benefits like, accrued time off, paid holidays, time to give back, 401k matching and many others.

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.



Posted: 2020-10-14 Expires: 2020-11-13

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Director of Product Management, Intellectual Capital

Cisco Systems Inc.
Carolina Shores, NC 28467

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