16 days old

Director Operations

Houston, TX 77002
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003EPosition Purpos\u003C/strong\u003Ee\u003Cbr /\u003E The GC Director Operations position leads, develops, and directs Customer\u003Cbr /\u003E Engagement Center Sales and Customer Service activity and channels of\u003Cbr /\u003E distribution including Sales and Customer Service, Live Chat, E-mail, Customer\u003Cbr /\u003E Experience (CX) and Analytics to increase our customer visibility and provide an\u003Cbr /\u003E extraordinary customer experience.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EMajor Tasks, Responsibilities and Key Accountabilities\u003C/strong\u003E\u003Cbr /\u003E 30% - Drive CEC LLTV \u0026 Profit Margin: Developing and executing on sales and\u003Cbr /\u003E customer service plans to drive LTV and leverage revenue and profit margin.\u003Cbr /\u003E 30% - Enterprise Collaboration: Working across the enterprise in order to maximize\u003Cbr /\u003E resource allocation and capacity in the areas of Finance, Business Intelligence and\u003Cbr /\u003E Customer Experience (CX).\u003Cbr /\u003E 15% - CEC Growth Initiatives: Championing the development of alternative forms of\u003Cbr /\u003E sales and service improvement through projects like the Design Assistant Program\u003Cbr /\u003E and Tier 1 support calls in service.\u003Cbr /\u003E 15% - Drive Customer Experience (CX): Championing the Customer Experience\u003Cbr /\u003E model and leading the sales and service organization to an understanding of their\u003Cbr /\u003E role and value in delivering the Blinds.com experience (Right Solution, Ease of\u003Cbr /\u003E Doing Business and Extraordinary Experience).\u003Cbr /\u003E 10% - Training \u0026 Development: Creating and developing training, coaching, and\u003Cbr /\u003E skill development programs and processes that move the organization towards\u003Cbr /\u003E mastery while improving efficiency and effectiveness of the organization and easily\u003Cbr /\u003E scales in accordance with growth.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003ENature and Scope\u003C/strong\u003E\u003Cbr /\u003E This position reports to the GC Sr Director of Operations.\u003Cbr /\u003E This position has up to 7 direct reports.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Environmental Job Requirements\u003C/strong\u003E\u003Cbr /\u003E 1. Located in a comfortable indoor area. Any unpleasant conditions would be\u003Cbr /\u003E infrequent and not objectionable.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Minimum Qualifications\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cstrong\u003E\u003Cbr /\u003E Education Required\u003C/strong\u003E - The knowledge, skills and abilities\u003Cbr /\u003E typically acquired through the completion\u003Cbr /\u003E of a bachelor\u0027s degree program or\u003Cbr /\u003E equivalent degree in a field of study\u003Cbr /\u003E related to the job.\u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience\u003C/strong\u003E - 10\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EPhysical Job Requirements\u003C/strong\u003E - Most of the time is spent sitting in a\u003Cbr /\u003E comfortable position and there is\u003Cbr /\u003E frequent opportunity to move about. On\u003Cbr /\u003E rare occasions there may be a need to\u003Cbr /\u003E move or lift light articles.\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cp\u003EWorking knowledge of Microsoft Office Suite\u003Cbr /\u003E Working knowledge of Tableau\u003Cbr /\u003E Working knowledge of presentation software (e.g., Microsoft PowerPoint)\u003Cbr /\u003E Working knowledge of analytical/statistics software (e.g., SPSS, SAS, R, Stata)\u003Cbr /\u003E Demonstrated ability to collaborate and work effectively with cross-functional teams\u003Cbr /\u003E Ability to draw accurate conclusions from financial documentation\u003Cbr /\u003E Demonstrated project management skills\u003Cbr /\u003E Ability to convey complex or technical ideas and processes in easy-to-understand\u003Cbr /\u003E terms to diverse audiences\u003Cbr /\u003E Ability to negotiate, handle complaints, settle disputes, and resolve grievances with\u003Cbr /\u003E both internal and external customers\u003Cbr /\u003E Excellent written and verbal communication skills\u003Cbr /\u003E Knowledge, Skills, Abilities and Competencies\u003Cbr /\u003E Action Oriented - Taking on new opportunities and tough challenges with a sense of\u003Cbr /\u003E urgency, high energy, and enthusiasm\u003Cbr /\u003E Builds Effective Teams - Building strong-identity teams that apply their diverse skills\u003Cbr /\u003E and perspectives to achieve common goals\u003Cbr /\u003E Builds Networks - Effectively building formal and informal relationship networks\u003Cbr /\u003E inside and outside of the organization\u003Cbr /\u003E Business Insights - Applying knowledge of business and the marketplace to\u003Cbr /\u003E advance the organizations goals\u003Cbr /\u003E Collaborates - Building partnerships and working collaboratively with others to meet\u003Cbr /\u003E shared objectives\u003Cbr /\u003E Communicates Effectively - Developing and delivering multi-mode communications\u003Cbr /\u003E that convey a clear understanding of the unique needs of different audiences\u003Cbr /\u003E Decision Quality - Making good and timely decisions that keep the organization\u003Cbr /\u003E moving forward\u003Cbr /\u003E Develops Talent - Developing people to meet both their career goals and the\u003Cbr /\u003E organizations goals\u003Cbr /\u003E Drives Results - Consistently achieving results, even under tough circumstances\u003Cbr /\u003E Manages Complexity - Making sense of complex, high quantity, and sometimes\u003Cbr /\u003E contradictory information to effectively solve problems\u003Cbr /\u003E Optimizes Work Processes - Knowing the most effective and efficient processes to\u003Cbr /\u003E get things done with a focus on continuous improvement\u003Cbr /\u003E Organizational Savvy - Maneuvering comfortably though complex policy, process,\u003Cbr /\u003E and people-related organizational dynamics\u003Cbr /\u003E Plans and Aligns - Planning and prioritizing work to meet commitments aligned with\u003Cbr /\u003E organizational goals\u003Cbr /\u003E Strategic Mindset - Seeing ahead to future possibilities and translating them into\u003Cbr /\u003E breakthrough strategies\u003Cbr /\u003E Tech Savvy - Anticipating and adopting innovations in business-building digital and\u003Cbr /\u003E technology applications\u003C/p\u003E\u003C/div\u003E

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Posted: 2020-11-06 Expires: 2020-12-12

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Director Operations

Home Depot
Houston, TX 77002

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