**Unit Description**


**Sodexo** is seeking a **Director, Operations - Proposal Development Center (PDC)**


The Director, Operations - Proposal Development Center (PDC) oversees the print management, intake, state registration, segment directors, and project management teams. This role is part of the PDCs executive team and participates in the strategic direction of the overall team. The director is responsible for creating process improvements and team efficiencies. The director will also have overall responsibility for the intake and project management software for the department.


The Director of Operations is responsible for managing efficient department workflow, capacity planning, end-to-end process, traffic management, and team business operations. This position oversees the capture of key metrics and reviews, analyses, and distributes vital department statistics to leadership and stakeholders. The director is responsible for supporting his or her peers within content and design in managing senior client relationships, creating workflow efficiencies, and providing full-service support to clients maintaining high-quality standards despite pressing deadlines. This position works with peers and senior leadership to review annual budgeting and forecasting process, monthly reporting and analysis, and staff justification.

This position ensures that Sodexos Florida office is adequately staffed and operating efficiently to ensure successful print operations for the PDC and as a base for employees both in Florida and visiting employees.


This is a **hybrid** role


**Department Operations**


+ Contributes to the PDCs strategic direction, providing new ideas and recommended program changes

+ Contributes to the annual client budgeting process working with finance, department leaders, and client groups

+ Responsible to ensure team adequately supplies Florida office and manages equipment and assets

+ Oversees department AR/AP functions

+ Oversees management of physical Florida office and coordinates space requirements at other locations

+ Directs the print production schedule


**Team Leadership and Oversight**


+ Manages the print specialist team (2 direct reports)

+ Gives the team proper recognition and credit for their contributions

+ Leads, motivates, and supervises a cross-functional team of project managers and operations support.

+ Promotes the professional development of the department by encouraging the staff to continuously grow in their profession, stay abreast of market trends and remain competitive with outside agencies and competitors

+ Facilitates department supply management and maintenance of equipment

+ Gives the team proper recognition and credit for their contributions

+ Constructively helps and coaches team in their professional development through informal and formal feedback sessions (i.e., performance reviews), as appropriate.

+ Plans regularly scheduled one-on-one time for personal coaching and mentoring of direct reports

+ Works to improve the teams performance by pursuing opportunities for continuous learning/feedback

+ Demonstrates a real sense of caring for the teams professional and personal well being

+ Exhibits a can-do approach and inspires and motivates associates to excel

+ Builds a collective team vision and defines goals and objectives. Fosters a team spirit that is reflective of their collective personalities

+ Nurtures a culture that is fun to work in and helps build an open creative community

+ Pro-actively addresses staff performance issues


**Technology**


+ Manages intake and project management SaaS solution

+ Collaborates with company IT department in the planning and resourcing (including support) of creative services software, hardware and related enterprise systems

+ Facilitates maintenance and capture of all necessary job documents for tracking, filing and retrieval

+ Leverages technology to gain efficiencies and improves communications within the team and with clients

+ Identifies, recommends, and implements automation strategies to replace manual tasks


**Client Service**


+ Partners with colleagues to achieve effective outcomes in an efficient manner

+ Embraces and demonstrates excellent service spirit and provides a positive customer experience

+ Manages expectations with clients and departmental teams to ensure all deadlines are met, including negotiating timelines and budgets

+ Works harmoniously with others to get a job done and leads the team in a collaborative fashion


Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.


**Not the job for you?**


At Sodexo, we offer positions that support a variety of career goals working in diverse business segments, including Corporate Headquarters, Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. **Continue your search today (http://bit.ly/SdxJobs) .**


**Working for Sodexo:**

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.


\#LI-Hybrid


**What We Offer**


Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


**Position Summary**


The Director, Operations oversees the print management, intake, state registration, segment directors, and project management teams. This role is part of the PDCs executive team and participates in the strategic direction of the overall team. The director is responsible for creating process improvements and team efficiencies. The director will also have overall responsibility for the intake and project management software for the department.


The Director of Operations is responsible for managing efficient department workflow, capacity planning, end-to-end process, traffic management, and team business operations. This position oversees the capture of key metrics and reviews, analyses, and distributes vital department statistics to leadership and stakeholders. The director is responsible for supporting his or her peers within content and design in managing senior client relationships, creating workflow efficiencies, and providing full-service support to clients maintaining high-quality standards despite pressing deadlines. This position works with peers and senior leadership to review annual budgeting and forecasting process, monthly reporting and analysis, and staff justification.

This position ensures that Sodexos Florida office is adequately staffed and operating efficiently to ensure successful print operations for the PDC and as a base for employees both in Florida and visiting employees.


**Department Operations - 30%**


Contributes to the PDCs strategic direction, providing new ideas and recommended program changes


Contributes to the annual client budgeting process working with finance, department leaders, and client groups


Responsible to ensure team adequately supplies Florida office and manages equipment and assets


Oversees department AR/AP functions


Oversees management of physical Florida office and coordinates space requirements at other locations


Directs the print production schedule


**Team Leadership and Oversight - 30%**


Manages the print specialist team (2 direct reports)


Gives the team proper recognition and credit for their contributions


Leads, motivates, and supervises a cross-functional team of project managers and operations support. Promotes the professional development of the department by encouraging the staff to continuously grow in their profession, stay abreast of market trends and remain competitive with outside agencies and competitors


Facilitates department supply management and maintenance of equipment


Gives the team proper recognition and credit for their contributions


Constructively helps and coaches team in their professional development through informal and formal feedback sessions (i.e., performance reviews), as appropriate. Plans regularly scheduled one-on-one time for personal coaching and mentoring of direct reports


Works to improve the teams performance by pursuing opportunities for continuous learning/feedback


Demonstrates a real sense of caring for the teams professional and personal well being


Exhibits a can-do approach and inspires and motivates associates to excel


Builds a collective team vision and defines goals and objectives. Fosters a team spirit that is reflective of their collective personalities


Nurtures a culture that is fun to work in and helps build an open creative community


Proactively addresses staff performance issues


**Technology 20%**


Manages intake and project management SaaS solution


Collaborates with company IT department in the planning and resourcing (including support) of creative services software, hardware and related enterprise systems


Facilitates maintenance and capture of all necessary job documents for tracking, filing and retrieval


Leverages technology to gain efficiencies and improves communications within the team and with clients


Identifies, recommends, and implements automation strategies to replace manual tasks


**Client Service 20%**


Partners with colleagues to achieve effective outcomes in an efficient manner


Embraces and demonstrates excellent service spirit and provides a positive customer experience


Manages expectations with clients and departmental teams to ensure all deadlines are met, including negotiating timelines and budgets


Works harmoniously with others to get a job done and leads the team in a collaborative fashion


**Qualifications & Requirements**


Basic Education Requirement: Bachelors Degree or equivalent experience

Basic Management Experience: 0-5 years

Basic Functional Experience: 5 years


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


**Location** _US-FL-Maitland | US-FL-Orlando_


**System ID** _906566_


**Category** _Sales_


**Relocation Type** _No_


**Employment Status** _Full-Time_


**Posted Range** _$92600 to $140030_