16 days old

Director, User Experience Designer - Eden Prairie, MN

Eden Prairie, MN 55344
  • Job Code

You can be a better guide than any map or navigation system. Optum is part of the family of companies that make UnitedHealth Group one of the leaders within the health care system. Optum brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance, elite teams against sophisticated challenges that matter. Join us and learn why there is no better place to do your life's best work. (sm)


We are investing significantly in new capabilities to design, develop and deliver better solutions, especially those for consumers.  We are seeking people with proven experience conceptualizing, defining and delivering consumer-facing solutions [services as products] delivered via digital means [web, mobile, social, email, new technologies]. 


As part of the Experience Design team, the User Experience team represents the voice of the consumer in creating and optimizing digital consumer experiences across Optum's suite of digital products with consideration for the broader omnichannel experience.

The Director, User Experience will be responsible for defining and delivering consumer-facing digital experiences from creative brief and concept through all aspects of creative and UX/UI execution.  Role will support the Population Health Solutions digital products and cross-Optum digital user experiences (responsive web and mobile apps). 

Primary Responsibilities:

  • Develop, evangelize and execute the creative/UX strategy for Optum consumer-facing products and services
  • Lead teams in all aspects of design delivery:  strategic definition, concepting, prototyping, detailed UX/UI, photography, research participation, documenting and testing of experience balancing user research/needs with business objectives/challenges
  • Defines and manages teams' deliverables, timelines, estimates/budgets and contractor needs to ensure projects fulfill time/scope/budget parameters
  • Contribute to the corporate UX design standards/framework and to governance structure across teams to ensure consumer experiences are seamless and consistent across the end-to-end health experience
  • Procure and use data, including KPIs, market research, and testing methods, to identify ways to conceptualize and advance the user experience
  • Develop strong relationships and work in conjunction with internal and external product, brand marketing, design, development and operational resources
  • Define and manage a suite of external agency partners to enable scale across both tactical augmentation and more strategic UX/UI support needs
  • Drive executive decision-making through facilitation and presentation of creative/UX strategies and concepts and trade-off analyses
  • Research and educate self and design team on new consumer behavior trends, technologies and development tools as needed
  • Support prototyping exercises with internal and external partners to advocate and evangelize the future consumer experience
  • Leads and develops team of 0-2 direct reports



Posted: 2020-06-16 Expires: 2020-07-16

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Director, User Experience Designer - Eden Prairie, MN

UnitedHealth Group
Eden Prairie, MN 55344

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