1 hour

DSNP Community Outreach Manager - Southfield, MI

UnitedHealth Group
Southfield, MI
  • Job Code
778649 DSNP Community Outreach Manager Southfield MI

DSNP Community Outreach Manager - Southfield, MI (778649)

Position Description

This isn't packaged goods. It's a bigger challenge than that. Here you're making a difference in people's lives, starting with your own. Join us and start doing your life's best work.(sm)

The DSNP Outreach Manager is responsible for managing a team of Community Outreach Representatives that function as liaisons for the sales distribution team. The Manager of Outreach should have strong leadership ability and specialize in self-generating new lead opportunities that can result in sales. The Manager of Outreach does this by assisting their team to work with multiple partners. Health Plan leadership, Medicaid and Provider Outreach Team, Broker Managers and / or Agent Mangers are all examples. Collaboratively, they will determine Community Based Organizations and Provider connections that can conduct events aimed at member engagement and sales opportunity for potential Dual SNP prospects within various community settings, as applicable to the market. The Manager of Outreach will ensure Community Outreach staff follow all compliance and regulatory guidelines and ensure leads are correctly tracked. The Manager of Outreach is expected to be present at community events to oversee staff, educate and influence prospects, influence decision makers, actively retain membership, build and maintain relationships with Community Based Organization leadership and Providers, as applicable to the market.


If you are located in Southfield, MI, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities

  • Achieve and exceeds assigned goals
  • Travels throughout the territory(ies)
  • Executes a sales plan that includes strategies and revising strategies as dictated by market changes, sales results and other factors
  • Understanding of CMS regulations and state and federal Medicare requirements including MIPPA and HIPPA Guidelines
  • Conducts regular ride - along with staff member to ensure both compliance with CMS standards and that sales goals are met
  • Continues to enhance and maintain a solid knowledge of Medicare regulations, the managed care industry, the competitive environment, pertinent legislation, etc.
  • Effectively recruit and hire qualified staff and provide for their training and development
  • Communicate performance expectations and goals, evaluate performance results, provide feedback to staff and administer appropriate rewards
  • Identify sales trends, document prospect feedback and contribute constructive thoughts to Local and National Sales and Product regarding marketing, product, network, and systems related matters
  • Manage staff performance by providing feedback and coaching on key performance indicators and productivity
  • Effectively recruit and hire qualified staff and provide for their training and development
  • Effectively promote the DSNP product within our core network partners
  • Effectively manages multiple projects
  • Escalate potential issues/risks and operational impacts for the day-to-day operations of the DSNP product
  • Implement actions to maximize the member, customer and provider experience to deliver value and exceed expectations of the customer. Utilize NPS initiatives for the customers and those who serve the customers.

Required Qualifications

  • Bachelor’s Degree or equivalent years of experience
  • 3+ years of experience selling in managed care industry
  • 5+ years sales management experience or Senior Sales / Team Lead experience in managed care industry with demonstrated management track record
  • 3+ years selling in Medicare or managed care industry
  • Active State life & health insurance license or willing to obtain within 90 days upon hire
  • Have valid driver’s license and insured, reliable vehicle
  • Proficient in MS / Office (Word, Excel, Outlook & Power Point)
  • Must reside near Southfield, Michigan

Preferred Qualifications

  • Have established professional relationships with local / community contacts
  • Experience selling Medicare Advantage Dual Eligible Special Needs Plans (D - SNPs)
  • Market analysis and budget skills
  • Established community contacts in the territory
  • Experience with Direct Member / Provider Engagement
  • Strong ability and experience analyzing data
  • Public speaking skills and the ability to facilitate large groups
  • Experience coordinating large events and working with charitable organizations
  • Ability to effectively deal with ambiguity - can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty in a manner consistent with UnitedHealth Group’s core values.


  • Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up-to-date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect
  • Deliver quality results – proven ability to meet or exceed performance standards in a timely manner. Attention to detail and ability to track/maintain various components/data elements required/needed (e.g. sales materials, files, etc.)
  • Decision making – Uses facts, sound judgment and applies business knowledge when making decisions within existing processes as well as when to escalate. Ability to quickly identify and effectively resolve issues/problems in a way that supports the long-term goals of the organization yet meets the immediate needs of the situation.

Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: DSNP, Medicare, Medicaid, Outreach, Manager, Dual Eligible Special Needs Plan, Provider,

Job Details

  • Contest Number778649
  • Job TitleDSNP Community Outreach Manager - Southfield, MI
  • Job FamilyMarketing and Advertising
  • Business SegmentCommunity and State

Job Location Information

  • Southfield, MI
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt


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DSNP Community Outreach Manager - Southfield, MI

UnitedHealth Group
Southfield, MI

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UnitedHealth Group
Southfield, MI

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