21 days old

EAP Specialist - Telecommute in San Antonio, TX - 884554

San Antonio, TX 78205 Work Remotely
  • Job Code
    884554

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doingyour life's best work.(sm)

OptumHealth Behavioral Solutionshas multiple opportunities for Employee Assistance Program Counselors. The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers.

You'll enjoy the flexibility to telecommute* If youare located within one hour of San Antonio, TX,

as you take on some tough challenges.


Primary Responsibilities:

  • Answer inbound calls for EAP and Behavioral
  • Assessment and triage, short - term problem resolution, authorization and referrals for routine and crisis callers
  • Provide solution focused consultation to assist member with issue resolution
  • Determine member eligibility and benefit coverage and triage as appropriate
  • Update and enter clinical notes in care management database

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Master's Degree in Counseling, Psychology, Social Work, or related field
  • Current, unrestricted, independent behavioral health license in the State of Texas (LPC, LCSW, LMFT, PsyD / PhD Licensed Psychologist)
  • 3+ years of clinical experience, POST Master's
  • 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, usingmultiple screens
Preferred Qualifications:
  • Prior Call Center experience
  • Ability to multitask and manage competing priorities in a fast-paced environment
  • Excellent communication skills, written and verbal
  • Experience supporting an Employee Assistance Program
  • CEAP (or eligible to obtain)
  • Prior experience in both Behavioral Health and Substance Abuse, dual diagnosis

Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.(sm)

View our Covid-19 Resources Page at:https://info.uhg.com/

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: EAP Counselor, EAP Consultant, Social Worker, Therapist, Counselor, Marriage and Family Therapist, Employee Assistance Program, San Antonio, TX

Categories

Posted: 2020-11-04 Expires: 2020-12-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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EAP Specialist - Telecommute in San Antonio, TX - 884554

UnitedHealth Group
San Antonio, TX 78205

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