16 days old

eCommerce Channel Consultant

Bank of America
Charlotte, NC
  • Job Code
Company Bank of America

Job Title eCommerce Channel Consultant

Jobid bankofamerica-18025349CharlotteNC

Location: Charlotte, NC, 28230, USA

Description **Job Description:**

The successful candidate should be strategic, yet execution oriented and approach their work in a collaborative and integrated manner. Digital or Financial Center channel experience is highly recommended with a background in strategy, product management and/or project management.

Specific responsibilities of the **Digital Product Consultant** include:

+ Preparing and delivering communications, training and presentations to the Merrill Edge and Home Loans specialists

+ Engaging with senior management to garner support for strategic initiatives aligned to the digital appointment roadmap for Merrill Edge and Home Loans

+ Partnering with Marketing on opportunities to integrate “Schedule an appointment” within the digital space and digital marketing efforts

+ Working with and providing support to Digital Champions on specific tactics to drive associate and client awareness of digital appointments

+ Delivering field presentations to financial center associates to educate them about digital appointment capabilities and build skill in utilizing and discussing the digital platforms

+ Collaborating with multiple lines of business & stakeholders across the enterprise

+ Working with digital design teams, cross functional and technology partners on solutions to improve the digital appointment scheduling platform for Investments and Home Loans appointments

+ Producing weekly reporting to assist LOB partners in driving digital appointments and getting specialists set up with appointment availability

**Job Requirements:**

+ Bachelor's degree or equivalent experience required

+ 5+ years proven leadership in a product or project management experience in Digital, Financial Center or Strategy

+ Proven ability to drive results and execute a project plan, including the ability to uncover new opportunities to drive awareness and usage of the digital appointment functionality

+ Exceptional presentation skills; ability to persist and deliver results in an environment of competing influences and priorities

+ Excellent communication [verbal, written, presentation] and networking skills; able to drive consensus

+ Comfortable working in a fast-paced, highly collaborative, customer-driven environment

+ Demonstrated ability to effectively manage multiple efforts with varying deadlines

+ Exceptional facility with Microsoft Power Point and Office suite, including the ability to produce reporting in Microsoft Excel

+ Owning the end-to-end execution of the digital appointment roadmap for Merrill Edge and Home Loans

_This role is within the Digital Platform - Digital Adoption & Referrals team. The position focuses on driving digital appointments with the Merrill Edge and Home Loans specialists; partnering with leadership around strategies and tactics to generate digital appointments; supporting financial center associates and leaders, including Digital Champions, in digital appointment efforts; providing digital appointment reporting and support to partners across the franchise._

Bank of America will consider for employment qualified applicants with criminal histories consistent with San Francisco ordinance 17-14 and federal law applicable to Bank of America.

**Posting Date** : 05/30/2018

**Location** :

San Francisco, CA, 1455 Market St (CA5701),

Boston, MA, 100 FEDERAL ST (MA5100),

Charlotte, NC, 13510 BALLANTYNE CORPORATE PL (NC2109),

- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

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eCommerce Channel Consultant

Bank of America
Charlotte, NC

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eCommerce Channel Consultant

Bank of America
Charlotte, NC

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