6 days old

Enterprise Solution Consultant - EMEA

Five9, Inc.
London, England EC2N 2AT

Enterprise Solution Consultant - EMEA


 


Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.


 


Key Responsibilities:



  • Partner with the Five9 Sales Organization to identify and pursue business opportunities in a consultative manner

  • Lead technical discussions, product demonstrations and solution discovery sessions focused on aligning the Five9 product line to customer requirements

  • Effectively communicate plans, progress, and status to both internal and customer organizations

  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships by interacting effectively at all levels of the organization

  • Establish and maintain lines of communication with internal stakeholders on key initiatives

  • Works with Marketing and Product Managers to define new products and solution requirements



Key Qualifications:



  • Education - Bachelors or Equivalent Experience Preferred

  • Years of experience 3+ Years Preferred

  • Extensive on-site and web-based presentation experience and skills

  • Outstanding verbal, written and presentation skills with the ability to foster effective relationships

  • Proven record of successful demonstrations and presentations to close deals

  • Technical aptitude and a high degree of self-motivation to learn new technologies, including building live presentation environments and proof of concepts for prospects and customers

  • Contact Center industry/platform experience

  • Ability to Travel (40-60%)



Preferred Experience:



  • CRM

  • IVR

  • IP Telephony (basic networking knowledge assumed)

  • WFO



 




Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.


 


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Posted: 2021-04-29 Expires: 2021-05-29

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Enterprise Solution Consultant - EMEA

Five9, Inc.
London, England EC2N 2AT

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