**Unit Description**


+ Join a creative and innovative team that makes a positive impact on the patient experience.


Sodexo is seeking a environmental Services Operations Manager 1, for New England Baptist Hospital, located in Boston, Massachusetts. New England Baptist is a 141 bed facility, with 38 client paid staff, which is non - union. This position will over see the Environmental Service Department. Thesuccessful candidate will have outstanding patient and client customer service skills, and excellent knowledge of business. This is primary a Monday through Friday position, with some weekends. This position with report to a General Manager on - site.


Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.


**The successful candidate will:**


+ be responsible for driving client and patient satisfaction scores.

+ provide a clean and safe environment for patients, staff, and visitors:

+ support a diverse and inclusive workforce.


**Is this opportunity right for you? We are looking for candidates who:**


+ have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system.

+ have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.

+ possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.

+ have experience effectively managing projects within agreed upon timelines;

+ are results and safety driven.

+ have in-depth knowledge of Patient Transport and procedures.

+ are proficient with computers and other technology.


**Not the job for you?**

At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States.Continue your search for ES/Housekeeping jobs (http://bit.ly/SdxHousekeepingjobs) .


**Working for Sodexo:**

Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.


Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.


**A SIGN ON BONUS IS AVAILABLE.**


**\#IN**


**What We Offer**


Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.


**Position Summary**


Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client, and regulatory requirements.

Key Duties

-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance.

-Assumes GM responsibilities and authority in his or her absence

-Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.

-Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services.

-Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations.

-Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed.


**Qualifications & Requirements**


Basic Education Requirement - Associate's Degree or equivalent experience


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


**Location** _US-MA-ROXBURY CROSSING_


**System ID** _888123_


**Category** _Environmental Services / Custodial_


**Relocation Type** _No_


**Employment Status** _Full-Time_


**Posted Range** _$53900 to $81400_