14 days old

Epic - Application Analyst (Member Insights) - Nashville, TN

Nashville, TN 37201
  • Job Code

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)


This is an Analyst-level role based in Nashville, TN responsible for the design, configuration and support of an Epic application(s). The role requires building relationships with both internal and external stakeholders and helping them in solving complex challenges in healthcare. Analysts will be required to provide exemplary customer service and maintain detailed documentation in their assigned Epic application(s).


The Epic Application Analyst will help create and foster a culture of diversity and inclusion within a new and growth-minded service line for UnitedHealth Group. The Epic Application Analyst will exemplify and reflect the UnitedHealth Group core Values.


The Epic Application Analyst must be a self-motivated individual with exceptional communication, presentation and interpersonal skills and the ability to work well in team environments.


Primary Responsibilities:

  • Successfully complete all required job training, including Epic certification, and keep certifications up to date
  • Be familiar with and document operational and clinical workflows. Perform gap analysis to identify deviations from best practice standards
  • Communicate professionally and effectively with all project stakeholders
  • Prepare presentations and system demonstrations to share workflow and functionality capabilities with stakeholders and end-users
  • Facilitate agreement to best-practice workflows and encourage standardization during stakeholder design sessions
  • Complete build configuration prototypes and obtain sign-off from stakeholders
  • Work in collaboration with members from the application team, technical team counterparts, Epic subject-matter experts and other internal and external configuration experts to ensure build is functional and ready for integrated testing
  • Become familiar with imports/exports into/from Epic environments
  • Excel at documenting client meeting and technical specifications
  • Participate in and complete integrated testing
  • Work with stakeholder groups and the project team to conduct and receive end-user validation
  • Participate in and present build migration needs during Change Approval Board meetings
  • Be familiar and stay up to date with regulatory requirements relevant to the scope of applications managed
  • Provide input and support the development of training curriculum and materials
  • Support production activation
  • Provide support to end users related to scope of application(s) for break/fix, optimization/enhancements and upgrades. Respond to critical production issues in accordance to an on-call schedule
  • Monitor and troubleshoot production interfaces
  • Be willing to receive feedback
  • Participate in best practice publications and case study creation for internal evangelization, external prospective client review and vendor conferences (like Epic's User Group Meeting)
  • Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.



Posted: 2020-10-08 Expires: 2020-11-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Epic - Application Analyst (Member Insights) - Nashville, TN

UnitedHealth Group
Nashville, TN 37201

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